Customer Happiness Representative

About Woodacta:

We are a dynamic and creative company specializing in personalized gifts that feature our customers' own pictures. Our mission is to provide unique products that make every occasion special. We pride ourselves on quality, creativity, and the ability to turn special moments into lasting memories.

Job Summary:

We are seeking a passionate and proactive Customer Service Representative to join our team. This role involves managing customer interactions related to customized orders and deliveries, resolving issues, and ensuring a high level of customer satisfaction.

Responsibilities:

• Respond to customer inquiries via email with professionalism and empathy.
• Resolve issues related to order discrepancies, delivery delays, product quality, and general inquiries.
• Assist customers with order placement, customization options, and previewing final products.
• Track and follow-up on orders to ensure timely delivery and customer satisfaction.
• Manage and update customer accounts and order information.
• Provide feedback to the product team on customer needs and potential improvements.
• Work closely with logistics and production teams to resolve any order-related issues.
• Implement strategies to increase customer satisfaction and loyalty.
• Reference: FybQ6Zx1sBavDjVJf7LokRTSxjkDnoouHqgJZlpm8Ak.

Requirements:

• High school diploma or equivalent; higher education or certifications in customer service are a plus.
• Proven experience as a customer service representative or similar role.
• Strong communication and problem-solving skills.
• Ability to handle stressful situations and dissatisfied customers with patience and professionalism.
• Experience with CRM software and practices.
• Detail-oriented with a customer-focused attitude.
• Enthusiastic about working in a fast-paced, creative environment.

Benefits:

• Salary 70.000 - 100.000 RSD net and performance bonuses.
• Unique opportunity to participate in the development of a growing brand and contribute to a “startup” culture. This role allows for creative input and influence in shaping our company's future and innovation strategies.
• Work from anywhere :)

How to Apply:

Please submit your resume and a description why a good customer experience is crucial for a brand selling personalized products. We look forward to hearing from you!