Etraveldocs AG is an early-stage travel start-up headquartered in Switzerland. Our vision is to build a digital platform to help our customers obtain travel visa online, securely and efficiently. In order to support future growth in several European countries, we are building up an IT and administrative centre in Serbia.

For our Belgrade office, we are currently recruiting an enthusiastic and passionate:

Customer Service Officer (German)

Your responsibilities:

As a Customer Service Officer at Etraveldocs you are responsible for the interaction with our German speaking clients in Switzerland, Austria and Germany. You advise our customers on their visa requirements and guide them through the application process. You solve any irregularities swiftly and in a friendly manner. With your competent service, you will ensure that our customers have a pleasant and trouble-free experience.

In addition to above mentioned tasks, you support various projects on an as-needed-basis.

You bring…

• Excellent writing and communication skills
• A cool head, in case things get a bit hairy
• The ability grasp problems quickly and to come up with a great solution
• A strong self-cautious personality with a “can do attitude”
• Great analytical skills, a sense for structures and processes with a passion for details
• Good ICT knowhow and passionate about digital technology
• Previous experience in a start-up environment (desired)
• Reference: resiS0TauZqRuczW1f9wHatrG-lc0FarwNIgba4PqBs.

And finally

• Patience, grace and a great sense of humour

Requirements:

• Fluency in German (min. C1)
• Fluency in English (corporate language), French desired

This is your chance to be part of young and passionate team. Let us revolutionize a whole industry together!

Starting date: ASAP

If you think we are a fit, then please submit your CV together with references electronically. We are looking forward to meet you!

Deadline for applications: 18.04.2017.