Johnson Electric Group is the definitive leader in micromotors, motion subsystems and actuators for automotive and industrial applications. Our motion solutions adjust car seats and headlamps, run vacuum cleaners and power drills as well as 300 other applications worldwide. We are the safe choice for our clients.
For our manufacturing site based in Niš, Serbia we are looking for a
Customer Service Specialist
We are offering the opportunity to be a part of a growing team, and an environment where we strongly believe it is a team effort to deliver high service levels to our customers. Working in a close-knit environment while getting experience in different European markets.
Your Responsibilities
- Being in charge of communication with the customers, resulting with inputs for the planning of the production of finished goods (taking care of LTs, delivery schedules and its realization internally)
- Accountable for ensuring overall customer satisfaction of: Delivery timelines, Communication Standards, and Responsiveness - as measured by key performance indicators (KPIs)
- Preparing reports of customers open orders - focus must be on data accuracy and fast feedback to customer
- Placing customer orders in the system
- Taking care of the plant delivery performance towards the customers
- Ensuring correct invoicing of the shipments
- Responsible for stock level of the finished goods
- Organisation and follow up on transportation of the finished goods and achieving customer satisfaction
Your Profile
- BSc or MSc degree in Technical or Commercial studies
- Advanced level of English language proficiency is mandatory. Knowledge of French, Italian and German language is highly appreciated
- Relevant working experience of minimum 2 years in similar positions
- Excellent understanding of customer needs
- Sense for anticipation, with a good reporting skills and proactive orientation
- Commitment to quality, efficiency and accuracy at all levels of the ordering process
- Strong collaboration skills for effectively working with other departments, such as Sales, Quality, and Logistics, to ensure customer inquiries and issues are resolved promptly and efficiently, fostering a cohesive and customer-focused environment
What we offer
- International and dynamic working environment
- A member of a global team
- Opportunity for continuous development
If you are interested in this challenging position, we are looking forward to receiving your CV in English
*Obaveštavamo vas da će, ukoliko se prijavite na ovaj konkurs i pošaljete nam vašu radnu biografiju (CV), privredno društvo Johnson Electric doo Niš, sa registrovanim sedištem u Nišu – Crveni Krst, Vazduhoplovaca BB, u svojstvu rukovaoca podataka, obrađivati vaše lične podatke koje nam dostavite putem radne biografije ili na drugi način ili ih mi pribavimo u skladu sa zakonom (na primer, iz javno dostupnih izvora), a sve kako bismo mogli da donesemo odluku u vezi sa vašom prijavom za zaposlenje, kao i da sa vama komuniciramo u vezi sa tim. Ova obrada vaših ličnih podataka vršiće se u skladu sa svim relevantnim pravilima predviđenim važećim Zakonom o zaštiti podataka o ličnosti Republike Srbije.
Johnson Electric d.o.o.
Johnson Electric is the leader in motion subsystems. Our technology leadership, application expertise and global footprint make Johnson Electric the ideal partner for custom product development projects. Johnson Electric is committed to making our customers successful by providing product differentiation and supply chain excellence. For designers who demand performance leadership and assurance of supply, Johnson Electric is the safe choice. We serve many industries including Automotive, Building…