About the job
eLogii is the Route Optimization and Execution software platform enabling Distribution and Field Service businesses all around the world to gain huge efficiencies in their operations. World leaders like Ananas, J-Club, Diakinsis and many more run their operations on eLogii.
eLogii has significant momentum now and is focused on has customers mostly $25,000 ARR and upwards including a now growing base of $100,000+ ARR customers.
How you will make an impact:
As a Customer Success Manager at eLogii, you will manage relationships with our customers. You will make sure they are happy and get as much value as possible from the product. You will build relationships with stakeholders across the company with the goal of expanding the use of eLogii. The role is ideal for someone with experience as a Customer Success Manager in a SaaS business with deal sizes $25,000 and upwards. This is an important position for us and reports directly to the CEO.
Additionally, you will communicate product feedback from our most important clients back to the Engineering team. You will also QA new features and create new support documents.
How you will make a difference:
- Account and relationship management for a book of customers ($25k ARR to $150k+ ARR) eLogii customers
- Ensure customers have a smooth onboarding and implementation phase
- Understand how customers are using the product and find ways for them to increase their return on investment
- Lead scheduled check-ins, QBRs, and monitor client satisfaction
- Be the voice of the customer to prioritise feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic plans for ensuring customer retention and expansion
- Deliver successful contract renewals and, where necessary, support the renewals process to minimize customer attrition
- Take point of driving to a successful conclusion customer issues or escalations
- Act as a trusted advisor for your customers’ teams
- Develop a deep and cross-functional understanding of the key business challenges of your customers.
We are looking for people who:
- Have at least 3+ years experience in a B2B Customer Success role at a SaaS company
- Have technical knowledge and problem solving skills
- Desire to teach new customers about the platform
- Passion for startups, software and SaaS products
- Speak a fluent level of English
Bonus Points
- Experience with email marketing software
- Familiarity with technologies like APIs
Perks & Benefits:
- Competitive salary
- Fast-track learning and career development opportunity