We are seeking a highly motivated and customer-focused individual to join our team as an ELD Monitoring & Assistance Operator. In this role, you will provide support and assistance to our clients via telephone and specific software. Fluency in both Serbian and English is mandatory for this position. This is a 24/7 center, requiring the ability to work various shifts:
Morning: 06:00 - 15:00
Day: 15:00 - 23:00
Night: 23:00 - 06:00
Key Responsibilities:
- Respond to customer inquiries and provide support related to ELD devices and software.
- Troubleshoot technical issues and provide timely solutions.
- Document customer interactions and provide feedback to management for improving the customer experience.
- Stay updated with new ELD technologies and features to ensure accurate and efficient support.
- Meet or exceed performance standards for customer satisfaction, call volume, and technical accuracy.
Position Details:
- Full-time, office based role with no remote option.
- Competitive salary and benefits package, together with a guaranteed performance review after 3-6 months of employment.
- Periodic reviews to recognize high performers and give them the opportunity to grow on career path.
Qualifications:
- Readiness and willingness to work in any shift designated after the training period
- Strong communication and customer service skills.
- Experience with ELD devices and software is a plus.
- Technical aptitude and ability to troubleshoot technical issues.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Strong attention to detail and ability to document customer interactions accurately.
Benefits:
- Official employment provide by Law.
- Full Social Package by Law
- Comfortable office supplied with everything needed for work.
- Full training provided by the company.
- Friendly team always happy to help newbies accommodate.
This role offers a competitive starting salary with potential earnings of up to $1600 per month, alongside opportunities for advancement based on performance during our systematic review process.
If you are a team player with a passion for providing excellent customer service, we encourage you to apply for this opportunity!
DDS COMPANY
DDS Company is a premier trucking company that is dedicated to providing exceptional customer service and ELD assistance to its clients. Based in Belgrade, Serbia, DDS Company has earned a reputation for reliability, efficiency, and professionalism in the transportation industry. Our team of experienced drivers and staff are committed to ensuring that your freight is delivered on time and in perfect condition. We understand that every client has unique transportation needs, which is why we…