IT Help Desk Specialist

Globalkom is an outsourcing company founded in 2013. Together with LimoLabs, our globally recognized brand, we support clients by fulfilling their staffing needs with a personalized and attentive approach.

For one of our clients, we are looking for a proactive and service-oriented IT Help Desk Specialist to join a fast-growing software company that delivers customized business solutions to small and mid-sized clients across North America.

In this role, you will support both new and existing clients by assisting with onboarding, troubleshooting, and helping them fully utilize custom-built applications. You'll work across a dynamic platform that includes tools for recruiting (ATS), onboarding, and field management—all tailored to meet each client's specific needs.

Key Responsibilities

• Respond to technical assistance requests via phone, email, or the ticketing system.
• Diagnose and resolve technical issues for end users, ensuring efficient and effective solutions.
• Research complex technical problems and escalate them to the appropriate resources when necessary.
• Document and track all Help Desk interactions, maintaining accurate and detailed records.
• Administer and maintain Help Desk software to ensure optimal functionality.
• Identify urgent issues and escalate them as needed to ensure timely resolution.
• Monitor and manage requests, track progress, and ensure prompt issue resolution.
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Qualifications

• Strong background in customer support with excellent interpersonal skills
• Proficiency in both written and spoken English
• Professional, courteous, and customer-focused attitude
• Proficient in Windows and macOS operating systems
• Knowledge of standard Microsoft productivity tools (Word, Excel, Outlook, etc.)
• Solid understanding of PC and Mac hardware
• Experience working with ticketing systems (e.g., Zendesk, Jira, Freshdesk)
• Familiarity with VPN setup and troubleshooting
• Basic networking knowledge (e.g., IP configuration, connectivity issues)
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly
• Excellent problem-solving and troubleshooting abilities
• Ability to quickly learn new technologies and adapt to changing requirements
• Familiarity with typical internet applications (e.g., web browsers, streaming media)
• Capable of managing multiple tasks simultaneously while meeting deadlines

What we offer:

• Work in a team of young and dynamic professionals
• International environment
• Full-time employment

If you are a proactive problem solver passionate about customer service, we encourage you to apply!