MG Group HR Services is a leading HR and staffing agency in Serbia and the region. For our client, a global IT company with a development and operations hub in Belgrade, specialized in delivering software solutions and infrastructure support to international partners in telecommunications, finance, and e-commerce, we are looking for a motivated professional to join their team as NOC Tier 2 Technical Support Engineer. As part of a 24/7 Network Operations Center team, you will serve as the key link between Tier 1 support and engineering teams. Your role will focus on ensuring system reliability, resolving escalated incidents, and maintaining service availability.
Key Responsibilities:
- Monitor infrastructure, platforms, and services using tools such as Grafana, Kibana, NewRelic, and Sentry.
- Investigate and resolve incidents escalated from Tier 1 support.
- Manage tickets and provide structured root cause documentation.
- Collaborate with DevOps and engineering teams to resolve complex issues.
- Participate in post-mortems and improve operational runbooks/playbooks.
- Validate deployments and perform system performance checks.
- Provide mentoring and knowledge sharing to Tier 1 analysts.
Requirements:
- 2–4 years of experience in NOC, IT Operations, or Technical Support.
- Solid understanding of networking fundamentals, Linux systems, and DNS.
- Hands-on experience with monitoring tools (Grafana, Zabbix, Datadog, New Relic, Sentry).
- Strong knowledge of incident management and escalation processes.
- Ability to document procedures and act effectively under pressure.
- Excellent communication and teamwork skills.
Preferred Skills:
- Scripting knowledge (Python, Bash).
- Familiarity with CI/CD workflows and observability tools.
- Previous experience in high-availability environments.
Work Conditions:
- Rotating 24/7 shifts including weekends and holidays.
- On-call rotation may be required.
If you are ready to take the next step in your career and work in a dynamic international environment where reliability and technical expertise truly make a difference, we invite you to apply and become part of our client’s growing team.
MG Group HR Services d.o.o.
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