Loyalty and Digital Solutions Operations Expert

Company: MOL SERBIA

Position: Loyalty and Digital Solutions Operations Expert

Position type: Permanent

Employment type: Permanent with probation period

If you are eager to become part of a successful team and are interested in making valuable contributions in the field of Retail of an international company, you might get in contact with us. We offer an exciting position where you will have the possibility to make an impact right from the beginning. You will be involved in daily operations, optimize processes and thus shaping the future of our organization.

“We, at MOL Serbia Retail, focus on cross-functional team-work and learning. We leverage individual strength along with granting aligned autonomy and we strive for growth and innovation. We streamline meetings and encourage an open communication. We are target-oriented and strive for adding value in whatever we do.”

IN THIS POSITION YOU WILL BE RESPONSIBLE FOR:

• Ensure MOL Move activities and goals align with and support the yearly Commercial calendar, supporting strategic objectives and driving measurable results.
• Manage the day-to-day operations of the MOL Move loyalty program, including setting up and running campaigns within the system to drive customer value, increase purchase frequency, and strengthen customer loyalty.
• Coordinate cross-functional collaboration with internal stakeholders (including Group Marketing, Digital Factory, Offer, Sales, and Operations) and external partners to ensure seamless execution of loyalty initiatives and alignment with business goals.
• Oversee the deployment and development of customer segmentation and personalization within MOL Move to deliver relevant messages to target customer groups.
• Planning and execute segmented, personalized loyalty campaigns across digital, offline, and in-app channels, ensuring the integration of innovative offers and new program functionalities, collaborating with Offer Management and Sales.
• Support the development of external partnerships to enhance the overall value proposition of the loyalty program and provide customers with additional benefits and services.
• Manage and optimize the loyalty program budget, including rewards investment and marketing spend, ensuring alignment with strategic priorities and maximizing return on investment.
• Maintain regular communication with loyalty teams in other MOL countries, share best practices, gather insights on successful initiatives, and contribute to campaign performance optimization and strategic decision-making support for the Head of Marketing.
• Collaborate with IT and the Group Digital Factory to ensure continuous optimization of loyalty platform, coordinate with customer service to resolve operational issues, and participate in supplier and partner selection processes to ensure smooth day-to-day operations.
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FOR THE POSITION YOU NEED:

• Bachelor’s degree in Marketing or Trading, Master’s degree is a plus;
• 3 years working experience in Loyalty programs and Loyalty Applications, in expert/specialist role;
• Experience in Loyalty programs, communicating with suppliers and cross-functions;
• Experience with CRM and strong skills in EDM Marketing;
• Strong communication, negotiation and organizational skills;
• Advanced knowledge of written and spoken English language;
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook); Power BI confident user; Salesforce and Marketing Cloud can be advantage.

YOU WILL FIT INTO OUR TEAM IF YOU:

• Come with a “can do” mentality;
• Want to contribute and be part of making a strong team even stronger;
• Are proactive and strive to continuously improve the company, your team and yourself;
• Are not intimidated by roadblocks along the journey;
• You see change rather as an opportunity than a threat;
• Translate ideas into actions with ownership.

WE OFFER:

• Work for one of the subsidiaries of the largest companies in Central Europe with stable background and multicultural environment;
• Competitive compensations, Life and health insurance, medical care package;
• Continuous learning opportunities, professional trainings, and workshops.