Customer Support Specialist - Backoffice

About Us

MTU Aero Engines develops, manufactures, sells and services commercial and military propulsion systems for airplanes and helicopters, as well as industrial gas turbines. The key to our success is developing the propulsion systems of tomorrow - even more economical, lower in emissions and quieter. With roughly 10,000 employees, we are present around the world, with the headquarter in Munich, Germany.

You, too, can become part of our dedicated team in MTU Maintenance Serbia, a newly founded 100% subsidiary of MTU Aero Engines AG.

We are looking for:

Customer Support Specialist to commercially support our location in Berlin. MTU Maintenance Berlin-Brandeburg is a renowned company specializing in the maintenance, repair, and overhaul of aircraft engines and industrial gas turbines offering exceptional expertise and state-of-the-art facilities. We ensure top-quality service in the aviation and energy sectors. Join our team and be a part of our commitment to excellence in these industries.

The Customer Support Specialist is the link between MTU's broad internation-al customer base and its internal specialist departments in the commercial business. It represents the interests of the customers internally to the same extent as it represents the company externally. The highest level of customer satisfaction and the sustained successful execution of customer contracts are his priorities.

Tasks

• Prepare Escalation Letters for contracts and setup contract conditions in SAP
• Cost Estimate / Invoice support
• Creation of cost estimates in accordance with contact during a shopvisit
• Preparation of invoices in accordance with contact after a shopvisit
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• Follow up on payment due dates. Alert Customer Account Manager on over-dues and prepare overdue notifications for customers
• Coordination of the internal company divisions to ensure optimal commercial support
• Ensuring and expanding customer satisfaction
• Preparation of the Scrap review after the Shopvisit and support with logistics to on establishing material lists, return material to customer or support salva-tion process.
• Management of customer contracts with the objective of profitable processing cooperation or management of projects

Requirements

• Completed studies, e.g. Business Administration, Industrial Engineering, General Management
• Several years of experience, desirable in customer account management
• Good knowledge of MS Office tools, e.g. Excel, Outlook
• SAP knowledge
• Very good English language skills
• Eloquent communication skills and diplomacy in dealing with customers
• High level of commitment, flexibility and ability to work under pressure
• Self-motivated
• Strong networking skills
• Independent working style
• Strong affinity for numbers

Our Offer

MTU stands as a well-known company brand holding the Top employer award in Germany for many years. We offer you a possibility to work in an innovative and high-tech aerospace industry on the responsible and challenging tasks and assignments. We are dedicated to build a culture of people-oriented company with a high focus on employee wellbeing. We invest in the professional and personal development of each of our employees, offering comprehensive training programs and tailor-made development programs.

Ready?

Be the part of the MTU family and a growing team in Serbia. Give your career a boost and send us your complete application. Please use our online application form, which you can access directly from this page. Your application will be carefully reviewed by our HR team but only shortlisted candidates will be contacted.

Please note that by sending your application, you give your consent that all personal data you have submitted here may be processed for the purpose of the selection process in our company.