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M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.
Software Support Engineer I is the primary interface with the customer (assisted and self-support) to diagnose and resolve problems, match the customer to the right offering, recommend and train customers how to best use the offerings and provide other value-added services.
The role applies defined practices, procedures and company policies to troubleshoot and resolve known issues and address routine customer questions
Identifies, communicates and potentially participates in process improvements
Receives detailed instructions on most assignments; follows established procedures on routine work
Frames, updates and re-uses knowledge and provides input to existing knowledge or frames the problem to be solved
Creates knowledge content (articles) when they have a known solution that is not documented
2-3 years in an online banking, software support or technical services environment
Technical understanding of software development and associated processes
Excellent oral and written communication skills, a strong customer orientation and good organizational skills
Fluency in speaking and writing of English language
Process orientated, self-motivated and creative
Able work well under pressure
Able to work independently, yet maintain great relationships with peer team and cross-team members
Able to multi-task
Willingness to work afternoon shifts (2 pm - 10 pm and 6 pm - 2 am) Monday to Friday
Preferred qualifications:
Help desk or call center experience in a SAAS environment Financial Institution online banking and mobile support Quicken, Quickbook, Business Banking, Payments, Money Movement or Online Transaction Experience
What you will get from us:
Hybrid model of work
Working hours from 2pm - 10pm / 6pm - 2am
Opportunity to develop skills through organized training
Work in a large, international team
Work in modernly equipped offices located in the heart of the business centre in New Belgrade
Advancement opportunities/Career development
This is fixed term 12 month engagement
If you want to give yourself a try in the new role, apply with your CV in English and join us!
Only shortlisted candidates will be contacted. Good luck!
M Plus Serbia
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina. Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
