Key Areas of Responsibility:
- Position will provide support to NCR’s Clients, Customer Engineers and partners; Support will include problem identification, analysis, diagnosis and resolution; Presents and gains agreement for problem isolation, solution creation and implementation plans
- Answer incoming phone calls, emails or tickets from clients and field engineers; Monitor the notification and ticket queue screens; Remotely resolve tickets with a remote resolution opportunity; Dispatch to the appropriate teams for resolution
- Manages incidents to assure contractual SLAs are met, if SLA is in danger follows the agreed escalation path
- Utilize Knowledge Systems provided by NCR and other vendors as appropriate to identify solutions to known problems; Responsible for ensuring that solutions provided are successful; Customizes and provides business data for knowledge applications; Prepare standard reports
- When no known solution can be identified, responsible for the escalation of issues to other support centers where deeper level skilled personnel are available; Position retains ownership of all escalated problems/issues through to resolution and is responsible for ensuring that NCR Management is informed if resolution to a problem will take longer than contractual
- Work to anticipate internal and external client needs and commitment to customer satisfaction; Monitoring and reacting to events for all customers
Languages:
- English – Intermediate (written and spoken)
Requirements:
- Candidates should possess a minimum High School degree or equivalent
- Candidates are expected to have excellent communication and interpersonal skills
- Candidates are expected to have basic computer knowledge
NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems through experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 30 countries across the globe. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional…
Iskustva zaposlenih
"As a technical lead of software engineers at a business banking software organization within NCR Voyix, I've found my role to be incredibly rewarding. Developing solutions that directly impact how financial ... " Pročitajte celo iskustvo
Beneficije
- Flexible working hours
- Private health insurance
- Education, professional development
- Awards, bonuses, gifts
- Sport and fitness
- Food and drinks
- Trainings, courses, conferences