CRM Specialist

Porsche Srbija ∙ Crna Gora expands its team! We are seeking an Porsche brand enthusiast to join our importer-level Porsche Team for the West Balkan region.

CRM Specialist

Your main tasks:

• Implement and manage active complaint handling processes to maintain high levels of customer satisfaction and brand loyalty.Analyze customer complaints to identify root causes and support departments in implementing effective corrective actions.
• Ensure proper usage and high-quality data input in the CRM system across all dealership roles (Sales Managers, Sales and Service Consultants, etc.).
• Provide CRM onboarding and ongoing training for dealership staff.
• Act as the first point of contact for non-technical customer inquiries that cannot be resolved at the dealership level.
• Coordinate with internal departments (e.g., Service, Product, Technology) to resolve customer issues.
• Collaborate with marketing, sales, and customer service teams to enhance the overall customer journey.
• Address and resolve challenges with underperforming partners in the sales network, including on-site visits.
  Identify bottlenecks in CRM processes (e.g., missed deadlines, escalation risks) and ensure customer-oriented resolutions.
• Develop and implement CRM strategies to improve customer retention and acquisition.
• Analyze customer behavior and sales funnel performance to identify trends and optimize marketing and sales efforts.
• Create regular CRM performance reports and derive actionable insights for continuous improvement.
• Reference: 2LXuEem0GIfNWzVO5tmZi0xv0dehEAn_NGQwVy45jrw.

What you bring:

Professional Qualifications: 

• Completed studies in the field of economics/digital business/CRM or communication 
• Practical experience as a service consultant / sales consultant is an advantage
• Ideally experience with VW-Group products
• Strong IT skills, including MS Office and business intelligence / reporting tools.
• Fluent in Serbian and English (both written and spoken). German language skills are advantageous.

Personal Attributes: 

• Passion for the Porsche brand and the automotive industry.
• High customer orientation and strong communication skills.
• Resilience, commitment, and a proactive, hands-on approach.
• Strong organizational skills and team spirit.
• Commitment to integrity and compliance.
• Valid B-category driving license.

We offer you:

• Competitive compensation package.
• Opportunity to work with a prestigious brand and a dynamic team.
• Ongoing training and development.
• Professional and supportive work environment.
• Private health insurance.
• International career opportunities