Process Architect

We are looking for a highly motivated Process Architect to join us. In this role, you will lead the development of complex, cross-functional and cross-departmental end-to-end processes—ranging from product launches to process improvement initiatives focused on customer satisfaction, operational efficiency, and simplification, as well as technical projects. You will coordinate the process aspect of projects from initial scoping and planning to implementation and follow-up, ensuring that process changes are delivered in a structured, comprehensive, and timely manner with measurable impact. A key part of your mission will be to standardize processes across an omni-network footprint (Fiber, Hybrid Fiber Coax (HFC), Servco/Netco dynamics etc.), ensuring consistency and scalability, while acting as the guardian of genericity—promoting reusable, adaptable process frameworks that support long-term agility and coherence.

Your Responsibilities

1. Clear Scope Definition

Clearly define and formally agree with the team on the process scope to be delivered, both at the start and during the project if changes occur.

2. Rational Approach

Approach each project logically and make complex process decisions easy to understand for the team.

3. Business Process Development

Design end-to-end business processes with cross-divisional teams to enhance customer satisfaction and reduce costs.

4. Domain Expertise

Possess in-depth knowledge of the relevant process domain, telecom market, and internal organization to ensure timely and cost-effective product launches.

5. Backward Planning

Create a detailed retro planning for deliverables and workshops, prepare them thoroughly, and propose solutions to keep the project moving forward.

6.  Risk Management

Identify risks and issues and take corrective actions to ensure timely and quality process delivery.

7. Proactive Communication

Communicate proactively and clearly about the process status within the project.

8.  Management Presentations

Present process topics to senior management using high-quality PowerPoint presentations and advise on prioritization decisions (budget, IT resources).

9.  Process Modelling

Provide clear and complete process diagrams.

10. Ongoing Documentation

Keep fundamental company processes up to date and well-documented.

11. Operational Handover

Formally present the processes to operational teams or their representatives.

Your Profile

• You hold a Bachelor’s or Master’s degree.
• You have at least 5 years of experience in process management; telecom industry experience is a plus.
• You have knowledge of telecom products and services.
• You have knowledge and control of various process methodologies, including elements of Lean, Six Sigma, and BPM.
• You are proficient in Microsoft Office tools (including flow chart tools such as ARIS, Visio).
• You take accountability for your work and decisions.
• You demonstrate strong analytical thinking.
• You show assertiveness in communication and decision-making.
• You are fluent in English (mandatory) and have good comprehension of either French or Dutch (a plus).
• Reference: Zd68UqDm1nsHT8aHJelzfKazCub1iXYx_443TELjvEk.

What do we offer you?

• We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
• Good compensation - Competitive € salary plus benefits package.
• We encourage personal growth.
• We are, of course, committed to sustainability. What else did you think?
• We firmly believe that working together is important, but that having fun together is even more so.
• We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
• We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
• And the ever-important work-life balance? We keep it in the right place.

About Proximus

Proximus is Belgium’s leading provider of telephone, Internet, TV, and ICT services. Proximus is firmly committed to the future of its customers, the company, and its employees. BICS and Telesign are brands also part of the Proximus group and we are delighted we opened Proximus offices in Belgrade.

Our strategy relies on three exceptional strengths – our gigabit network, our technology assets, and our people – which will deliver excellent value to our stakeholders: society, our customers, and our shareholders. Working for Proximus is all about “Think Possible “- even if it seems impossible. It is a way of thinking that opens a world full of digital solutions that make our life easier, and the way we work smarter. Our purpose, “Boldly building a connected world that people trust so society blooms”, is our guiding star in delivering delightful communication and entertainment experiences for residential consumers and in enabling next generation digital innovations tailored to businesses.