Customer Intelligence Consultant

You can. The simple reason behind why SAS receives numerous accolades as one of the best companies to work for around the world is because we treat our employees are our most valuable assets. An unprecedented 35 years of stability, profitability and growth confirms we’re doing something right. Join SAS and make a difference in an environment where people thrive on creativity, innovation and are helping organizations achieve success by providing innovative solutions for business decision makers worldwide.

As a result of our rapid growth, we are looking for

Customer Intelligence Consultant (m/f)

The successful candidate provides SAS consulting services in Customer Intelligence (CI)/Customer Relationship Management (CRM) domain, including solution development, implementation and closeout at clients’ sites. Specifically:

• Consults SAS clients on marketing/sales/service business concepts, processes & best practices in Customer Intelligence domain
• Conducts various implementation types of workshops with customers. Gathers and analyses business requirements
• Designs, implements and tests SAS Customer Intelligence solutions and supporting applications.
• Provides business and IT domain knowledge to Sales in identification and qualification of business opportunities at prospects
• Designs and delivers pre-sales presentations and workshops
• Provides technical support and coaches SAS clients in utilization and upgrades of implemented solutions. Consults on further improvements achievable through implemented SAS solutions
• Assists Project Managers in scoping and defining work effort, resources and cost estimates on CI projects/phases
• Conducts education courses for SAS clients/customers
• Performs other duties as assigned
• Reference: TCgyqWBUXk0wgBp7S2XYOfIGhHmb01xHms_Sf5j9dos.

To view and apply on line, visit our career site.

Your background should include:

• At least bachelor's degree in Computer Science/Engineering or Business Administration with strong IT background
• At least 2 years of relevant working experience (CRM Business Processes and Information Systems design and development, preferably in Marketing/Sales domain)
• Data modeling, management and databases knowledge. SQL programming
• Excellent English communication (written and oral) skills, including ability to communicate with users with various professional backgrounds
• Excellent analytical and problem solving skills. Proactive/independent approach to assigned tasks. Reliability and responsibility in their execution
• Excellent interpersonal skills and ability to perform in various teams
• International and domestic travel as business needs dictate.

We also expect competencies:

• Telecom/Banking industry experience
• Previous consulting experience
• Experience with CRM/Campaign Management software and processes
• SAS software and programming knowledge. Java programming. Operating systems knowledge
• Familiarity with Advanced analytics (Data Mining) techniques and Analytical modeling for Marketing

We offer: 

SAS is a stable environment that encourages staff to stretch and grow.  In short, it creates employees who define their personal success in terms of contributions they make to the success of our clients.

Primary location: Belgrade or Zagreb

Classification: Full-time

You can. View and apply on line.