Customer Care Officer

Vibac Group, one of the world's leading companies focused on the development and manufacturing of a diversified line of specialty packaging films and pressure–sensitive tapes, we are seeking for a candidate to successfully fulfill the position of:

CUSTOMER CARE OFFICER

Jagodina

SCOPE OF POSITION

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

TASKS, DUTIES AND AREAS OF RESPONSIBILITY

• deal directly with customers either by telephone or electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• communicate and coordinate with internal departments
• Reference: IS9ep_y4lCmyhcDjSljuGhM0nVl-Z7nMNLtJA39sOho.

Preferential requirements

• high school diploma and higher
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of administrative procedures
• Italian is essential

Other Skills

• ability to communicate clearly and professionally, both verbally and in writing
• has a pleasant, patient and friendly attitude
• strong decision making and analytical abilities
• strong detail orientation and communication/listening skills