Customer Support Agent – German language-(On-site)-Office based

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing exceptional customer support in German language for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Responsibilities:

• Proficient interaction with a variety of online systems
• Provide accurate, valid, and complete information by using the right methods/tools
• Effectively respond to customer requests and questions via chat
• Deal with and help resolve any customer complaints
• Following operational procedures in every contact with the customers
• Reference: FYZ0kkHnY-qOSetC65KsMHCp8ZSIbm3z8w_DaB7k2N4.

Requirements:

• Fluent German speaker with intermediate English proficiency
• Proven experience in customer support
• Familiar with CRM systems and best practices
• Strong communication skills with a customer-centric approach
• Ability to multitask, prioritize, and manage time effectively
• Excellent service orientation with a problem-solving mindset
• Working from office in Belgrade
• Rotating shifts (2 shifts)

We are offering:

• Challenging and rewarding working environment
• Attractive starting salary, as well as potential salary growth after the first three months
• Opportunity for personal and career development
• Office in the city center of Belgrade