Customer Support Specialist

http://www.nordeus.com/

The best young European gaming company is looking for a talented

Customer Support Specialist

who speaks fluent Spanish, Romanian, Italian or Greek language

to join our Customer Support Team in Belgrade!

As a member of our team you will be in charge of making our players happy – by communicating with them. You will be helping with any product or service related questions, solving problems and ensuring that our players receive top class customer service. Additionally you will participate in community forums by presenting new features, discussing bugs and resolving issues there. Finally you will help us translate our games, making sure our Spanish, Romanian, Italian or Greek versions are perfect – and fun!

Responsibilities:

• Respond to customer’s technical and billing queries in a prompt and professional manner
• Develop and maintain good customer relationships by preserving current users and by drawing new ones as well as converting non-paying users
• Capable of handling customer complaints
• Log technical issues and work with studios and QA department on escalated issues
• Act as a point of contact for your peers and other departments on all technical issues
• Must show excellent attention to detail
• Ability to meet targets and deadlines
• Maintains quality service standards
• Adhere to policies and procedures
• Handles customer refunds for paid services according to procedure and guidelines
• Provide customers with a timely resolution
• Reference: OSDL-vGJXitHiAwEDGZvRhiWzK8fTu5f8kh-ttqTngBuyJyzuQPnv6i4cPDmKRn7

Qualifications and Skills:

• Passion for customer service and social gaming
• Excellent verbal and written communication skills in English an Spanish, Romanian, Italian or Greek language
• Excellent organizational skills and ability to multi-task
• Ability to work in a high paced environment
• Self-motivated and results oriented
• Proficiency in MS Office required
• Degree preferred

Benefits:

• Work at the officially best young European gaming company
• What you write is read by millions of people around the world
• Flat hierarchies and quick decision making processes
• Great working space, games, toys and snacks
• Working with young dedicated people who are passionate about their job as you are
• Having a lot of fun every day

Send your resume and a brief cover letter to explaining why you are the candidate we should hire.

{erkdate}