Customer Support Representative (English & Italian)

Become a Customer Experience Expert – join us as a Bilingual Customer Support Representative!

About Us:

Since 2013, Globalkom, together with our globally recognized brand LimoLabs, has been supporting companies in the luxury ground transportation industry with professional, reliable, and personalized service.

We’re proud to partner with one of Europe’s leading chauffeured transportation brands, known for exceptional standards and service excellence. To support their continued growth, we’re looking for motivated individuals to join our Customer Support Team in Belgrade and Novi Sad offices.

As a Customer Support Representative, you will be the main point of contact for customers arranging transfers. You will coordinate reservations, support clients in English and Italian, and ensure each journey is seamless and enjoyable.

What You’ll Do:

• Handle reservations and bookings efficiently, ensuring every transfer runs smoothly.
• Communicate clearly and professionally with customers to resolve inquiries and issues.
• Monitor trips in real time, providing updates and troubleshooting when necessary.
• Build strong client relationships by delivering exceptional service. 
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What You Bring:

• Previous experience in customer support or service, preferably in an international environment.
• Proficiency in English and Italian (C1/C2 level, written and spoken).
• Excellent communication skills and a professional approach to client interactions.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Flexibility to work in 2nd and 3rd shifts, including weekends.
• Comfortable using software and tools relevant to the role.

Why You’ll Love Working With Us:

• International exposure: Collaborate daily with global clients and gain valuable experience.
• Supportive environment: Join a team that values communication and collaboration.
• Growth & development: Access structured training, continuous feedback, and career opportunities.
• Regular performance reviews: Your achievements are recognized and supported for growth.
• Inclusive culture: Work alongside colleagues from diverse backgrounds and grow together.

We are passionate about exceeding expectations and delivering outstanding customer service. If you’re motivated, organized, and enjoy connecting with people, we want you in our team!

How to Apply:

Send your resume in English.

Only shortlisted candidates will be contacted.