Service Desk Agent - English language (part time role)

Do you have a passion for helping people while tackling new challenges?

If you are looking for international experience within a team that will support your personal and professional development, take a look at this opportunity we are offering:

• Handle a wide variety of customer queries
• Recognize faults and advise the correct course of action
• Ensuring customer queries and issues are followed through until completion
• Problem solving following processes within a busy environment
• Deal confidently with complaints, escalating as appropriate
• Take remote action via remote tools to clear faults on ATMs
• Reference: eHibHXHDMl9rlYoUHwAWY4IH8R60sTSLFZIb8P2-peuP8trHMo4t3wGvguyyflGK

What we expect from you:

• High school diploma
• Fluency in speaking and writing of English language
• Well-developed computer skills (MS Office is a must)
• Exceptional customer service orientation and team spirit
• Willingness to work during weekends

What you will get from us:

• Work on Saturdays and Sundays in rotating shifts from 7 am – 5 pm or 9 am – 7 pm
• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business center in New Belgrade
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included

We’re looking for someone eager to learn, grow, and enjoy the process.

Apply now with your CV in English, and let’s get started!

Note: Only shortlisted candidates will be contacted. Best of luck!