Customer Experience Representative for Cryptocurrency

Have you ever heard about Bitcoin, Litecoin and Ethereum? Are you proud of your English language communication as well as problem-solving skills?

If learning about Cryptocurrencies while providing world-class customer support sounds interesting to you, see what your other duties and responsibilities would be:

• Responding to clients' inquiries
• Answering phone calls, handling chat sessions and resolving support tickets
• Recording customer interactions and profile/account changes
• Providing assistance to other team members
• Reporting most repetitive cases to superiors
• Escalating cases to other departments when needed
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What we expect from you:

• Minimum High school diploma
• Excellent knowledge of the English language, good speaking and writing skills
• Good organizational skills
• Ability of properly business communication with colleagues
• Ability to empathize
• Well-developed problem-solving skills
• Willingness to work in shifts (06-14h, 14-22h, 22-06h)

What you will get from us:

• Remote model of work (1 week of training from the office, New Belgrade)
• Opportunity to develop skills through paid training
• Work in a large, international team
• Private health insurance
• Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!