Onsite Services Technician

Job Summary

The Onsite Services Technician ensures seamless IT operations and exceptional end-user experience by delivering hands-on technical support and managing workplace infrastructure across Schneider Electric sites. This role is critical to maintaining productivity and supporting digital innovation initiatives.

Key Responsibilities

• Desk-side Support: Provide direct technical assistance for desktops, laptops, tablets, smartphones, and related devices.
  Hardware Break & Fix: Diagnose and repair hardware issues, manage replacements, and ensure data restoration.
• Warranty Management: Coordinate repairs with manufacturers and third-party vendors, handle warranty claims and logistics.
• Asset Tracking: Maintain accurate records of equipment status and user assignments in asset management systems.
  IMACD Services: Perform Install, Move, Add, Change, and De-Install tasks for workplace equipment.
• Eyes and Hands Support: Execute technical tasks under remote team guidance, including resets and troubleshooting.
• Escort Services: Facilitate vendor visits for repairs and maintenance, ensuring compliance with Schneider Electric standards.
• Stock Management: Manage inventory levels and ensure availability of spare parts and accessories.
• VIP Support: Deliver priority support to VIP users with timely issue resolution.
• Onboarding: Assist new employees with IT asset delivery, setup, and training.
• Event Support: Provide technical assistance for special events, including A/V setup and troubleshooting.
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Job Requirements

Education & Experience

• Bachelor’s degree in IT, Computer Science, or related field would be an advantage or equivalent working experience.
• Minimum 2 years of experience in IT support or a similar role
• Experience in hardware diagnostics, asset management, and technical troubleshooting.

Skills & Competencies

• Good technical knowledge of workplace equipment (PCs, laptops, tablets, smartphones, printers).
• Proficiency in troubleshooting and repairing hardware issues.
• Good organizational skills for asset tracking and inventory management.
• Strong communication skills for interacting with end-users and vendors.
• Fluency in English and local language.
• Nice to have: Familiarity with warranty processes and vendor coordination.

Certifications (Preferred)

• Any certification would be an advantage

Tools & Technologies

• ServiceNow, SCCM, Active Directory, ITIL framework.

Personal Attributes

• Professional demeanor and adherence to security and confidentiality policies.
• Customer-focused with strong problem-solving skills.
• Ability to work independently and collaboratively.

Benefits

• Standard hours: Monday to Friday.
• Flexibility for occasional after-hours support for events or urgent issues.
• Working in a pleasant environment and being a part of the highly talented, professional, and friendly team
• Learning and collaboration with experts from various market segments
• Private health insurance & life insurance
• From 24 days of annual leave
• Financial, legal, and psychological assistance program
• Family policy – Parental leave & Care leave
• Opportunity to buy Schneider Electric shares per discounted price (WSOP program)
• Opportunity for additional learning
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• Recognition culture through our own StepUp platform & bonus system
• Building a managerial, technical and/or consulting career path in the #1 world sustainable multinational company

Equal Opportunity Statement

Schneider Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.