Chat Support Agent (French language)

Being a chat support is not a joke - we help people solve their problems with just a few sentences. If you are fluent in French and English and prefer written communication, but you are also a fan of the tech field, we might just have a perfect role for you!

What’s in it for YOU?

• Weekends are off
• We are working 07-15 and 09-17h
• Hybrid model of working after initial time in the office in Belgrade
• Only written communication (chat and email)
• Permanent contract 
• Private health insurance
• Monthly bonuses up to 80 eur
• Company wellbeing program to help you feel better at work
• Online psychological counseling
• Referral bonus
• Reference: s4bVrvr3n_M0c72PRbL42gFcCt0ZbwdTryBQFJDQxLjLJom7BhkWZki56jXo8ZYL

Join us as a Chat support agent for the French language!

Friendly and creative people that are eager to learn about all the possible functions of the device will need your advice, help and recommendation - that's when your knowledge is invaluable! You will help our customers regarding:

• Using the device and the latest features
• Resolving customer’s concerns about the product
• Providing information on the current status of the warranty
• Assistance during the complaint process
• Support for web shop platforms
• Monitoring of technical innovations according to changes in the market

What are we looking for:

• You have a high level of French language and writing is your stronger side
• You are proficient in English  (B2-C1)
• Previous experience in technical support would be an advantage
• You are interested in the tech field and want to learn more
• You are motivated, organized and independent
• You like working in a team

What’s life at Transcom like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.