Posao Hyperoptic Ltd

This role exists to renew contracts and retain existing customers before termination while handling moving home requests. The successful candidate will reduce churn and secure recurring revenue through persuasive telephone and email engagement and meeting individual targets.

The Team Leader will manage and develop a team of Coordinators to deliver accurate reporting and meet demanding operational targets. The role focuses on improving processes systems and reporting while coaching and empowering team members to sustain performance gains.

This senior network engineer role ensures reliable broadband delivery by maintaining and implementing core and aggregation network services. The role focuses on rapid incident resolution and optimisation to minimise downtime while supporting scalable network expansion and up-to-date technical documentation.

This role exists to increase contract value by upselling and cross selling to new and existing customers through outbound calls and inbound channels. The successful candidate will drive measurable revenue growth while maintaining high customer satisfaction and meeting campaign targets.

This role provides front line technical assistance to customers handling connectivity hardware and service issues. The successful candidate will own incident resolution end to end and raise service quality through clear communication and proper escalation.

This role restores and progresses off net customer journeys within SLA by triaging and resolving OTA orders repairs and service enquiries. The agent operates Openreach tooling Infinity and ServiceNow to manage orders appointments and escalate to resolver teams to secure timely closures.

The Head of Access Planning rationalizes Access and Aggregation network costs and establishes cost effective guidance for new deployments. The role secures capacity for growth by forecasting upgrades and managing data centre and Openreach relationships to avoid capacity bottlenecks.

Pozicija pruža operativnu podršku održavanju pristupne mreže kroz izvođenje zamene switch i UPS jedinica i rešavanje korisničkih tiketa. Ključni cilj je održavanje kontinuiteta usluge kroz preciznu primenu procedura i pravovremeno eskaliranje složenih problema.

The Commercial Finance Analyst owns month end reporting and accounting for T&I cost lines to ensure accurate financial reporting and actionable insight. They create accounting journals support budgeting and forecasting and partner with business owners to control costs and implement IFRS16 related accounting changes.

Customer Service Agent provides first line support for technical billing and administrative queries while maintaining accurate customer records. The role improves customer satisfaction by delivering timely multichannel assistance and escalating complex issues to senior staff for resolution.

This role converts high volumes of unqualified business leads into sales ready opportunities by validating data engaging prospects and qualifying needs. The successful candidate will generate a consistent pipeline for Field Sales through high activity outreach and meticulous CRM hygiene.

This role leads development and operation of Java based backend systems to deliver robust scalable solutions aligned with business objectives. The manager will own technical vision drive product feature definition and build a high performing backend team to ensure reliable real time services.