Posao IT Help Desk / Support Novi Kneževac

This role exists to resolve hosting customer technical issues via messaging while driving product adoption and renewals. The specialist will own customer interactions end to end and provide technical troubleshooting across control panels and hosting environments.

Ova pozicija obezbeđuje prvi nivo tehničke podrške i održavanje IT opreme kako bi se osigurala neprekinuta operativnost korisnika. Kandidat će rešavati tehničke probleme i izvršavati terenske zadatke vezane za instalaciju i logičko postavljanje opreme u filijalama.

Ova pozicija postoji da obezbedi brzo i kvalitetno moderisanje strimova i podršku korisnicima platforme. Kandidat će direktno doprinositi poboljšanju korisničkog iskustva kroz rešavanje zahteva i saradnju sa timovima.

This role provides front line technical assistance to customers handling connectivity hardware and service issues. The successful candidate will own incident resolution end to end and raise service quality through clear communication and proper escalation.

This role restores and progresses off net customer journeys within SLA by triaging and resolving OTA orders repairs and service enquiries. The agent operates Openreach tooling Infinity and ServiceNow to manage orders appointments and escalate to resolver teams to secure timely closures.

Pozicija pruža operativnu podršku održavanju pristupne mreže kroz izvođenje zamene switch i UPS jedinica i rešavanje korisničkih tiketa. Ključni cilj je održavanje kontinuiteta usluge kroz preciznu primenu procedura i pravovremeno eskaliranje složenih problema.

The Technical Support Specialist provides second level troubleshooting and root cause analysis for cloud lending software, ensuring customer issues are accurately diagnosed and reproduced. The role drives timely resolution by managing ticket lifecycle and escalating defects to engineering while improving product quality and customer satisfaction.

This L1 support role provides Polish language technical assistance to customers by resolving hardware and software incidents and identifying recurring faults. The role coordinates with vendor technicians and maintains incident reporting to support SLA compliance.