Posao IT Help Desk / Support Novi Kneževac

This Support Specialist ensures end users can download install and activate the company software while acting as the front line contact for software users. The role resolves installation and license issues triages bug reports and escalates complex problems to development while maintaining SLA expectations.

The role delivers phone and email technical support to customers, resolving product issues and guiding adoption of the product suite. The position ensures smooth client onboarding and accurate escalation of system problems while covering 2pm to 2am Belgrade time shifts including weekends.

This role exists to resolve hosting customer technical issues via messaging while driving product adoption and renewals. The specialist will own customer interactions end to end and provide technical troubleshooting across control panels and hosting environments.

Ova pozicija obezbeđuje prvi nivo tehničke podrške i održavanje IT opreme kako bi se osigurala neprekinuta operativnost korisnika. Kandidat će rešavati tehničke probleme i izvršavati terenske zadatke vezane za instalaciju i logičko postavljanje opreme u filijalama.

Ova pozicija postoji da obezbedi brzo i kvalitetno moderisanje strimova i podršku korisnicima platforme. Kandidat će direktno doprinositi poboljšanju korisničkog iskustva kroz rešavanje zahteva i saradnju sa timovima.

The Technical Support Specialist provides second level troubleshooting and root cause analysis for cloud lending software, ensuring customer issues are accurately diagnosed and reproduced. The role drives timely resolution by managing ticket lifecycle and escalating defects to engineering while improving product quality and customer satisfaction.

This IT Help Desk role ensures uninterrupted employee productivity by resolving hardware software and access issues and maintaining core IT infrastructure. The specialist will administer Active Directory manage user access monitor support tickets and escalate complex incidents to maintain operational continuity.

Tehnički orijentisana pozicija za rad na instalaciji i puštanju u rad aktivne mrežne opreme. Kandidat će obezbediti ispravnu montažu, povezivanje i dokumentovanje izvedenog stanja uz povremeni rad na terenu i visini.

This L1 support role provides Polish language technical assistance to customers by resolving hardware and software incidents and identifying recurring faults. The role coordinates with vendor technicians and maintains incident reporting to support SLA compliance.