Posao IT Help Desk / Support

Ova pozicija obezbeđuje prvi nivo tehničke podrške i održavanje IT opreme kako bi se osigurala neprekinuta operativnost korisnika. Kandidat će rešavati tehničke probleme i izvršavati terenske zadatke vezane za instalaciju i logičko postavljanje opreme u filijalama.

Ova pozicija postoji da obezbedi brzo i kvalitetno moderisanje strimova i podršku korisnicima platforme. Kandidat će direktno doprinositi poboljšanju korisničkog iskustva kroz rešavanje zahteva i saradnju sa timovima.

This role restores and progresses off net customer journeys within SLA by triaging and resolving OTA orders repairs and service enquiries. The agent operates Openreach tooling Infinity and ServiceNow to manage orders appointments and escalate to resolver teams to secure timely closures.

Pozicija pruža operativnu podršku održavanju pristupne mreže kroz izvođenje zamene switch i UPS jedinica i rešavanje korisničkih tiketa. Ključni cilj je održavanje kontinuiteta usluge kroz preciznu primenu procedura i pravovremeno eskaliranje složenih problema.

The Technical Support Specialist provides second level troubleshooting and root cause analysis for cloud lending software, ensuring customer issues are accurately diagnosed and reproduced. The role drives timely resolution by managing ticket lifecycle and escalating defects to engineering while improving product quality and customer satisfaction.

This Support Specialist ensures end users can download install and activate the company software while acting as the front line contact for software users. The role resolves installation and license issues triages bug reports and escalates complex problems to development while maintaining SLA expectations.

This IT Help Desk role ensures uninterrupted employee productivity by resolving hardware software and access issues and maintaining core IT infrastructure. The specialist will administer Active Directory manage user access monitor support tickets and escalate complex incidents to maintain operational continuity.

This L1 support role provides Polish language technical assistance to customers by resolving hardware and software incidents and identifying recurring faults. The role coordinates with vendor technicians and maintains incident reporting to support SLA compliance.

This role exists to resolve hosting customer technical issues via messaging while driving product adoption and renewals. The specialist will own customer interactions end to end and provide technical troubleshooting across control panels and hosting environments.