Agent u službi za osiguranje prihoda

Subotica

Započni svoju karijeru u Telenoru i pridruži se našem Timu za osiguranje prihoda u kome možeš svakog dana profesionalno da napreduješ i razvijaš svoje veštine. Upoznaćeš mlade, pozitivne i talentovane kolege, a možda ćeš i steći prijatelje za ceo život. Sa nama možeš da iskažeš svoje mišljenje, ostvariš ideje i radiš u kreativnom i dinamičnom radnom prostoru i prijateljskoj atmosferi.

Rad na ovoj poziciji podrazumeva mnogo komunikacije, procenu i brzo donošenja odluka, kao i odgovornosti. Tvoji zadaci bi bili:

• Pozivanje korisnika u vezi sa nastankom dugovanja i načinima regulisanja obaveza
• Rad i interakcija sa kolegama i korisnicima u cilju prevencije ili smanjenje nenaplativih potraživanja
• Procena kreditne sposobnosti fizičkih i pravnih lica kroz definisan proces
• Primene kontrole u cilju prevencije potencijalnih zloupotreba Odobravanje i kontrola izmirenja prispelih mesečnih potraživanja
• Obrada korisničkih zahteva u skladu sa definisanim rokovima
• Aktivan doprinos unapređenju procesa i procedura rada tima
• Reference: SmWY4RzrgW1feGnyZv2XsK46mawbJgiBl1Xl9Y3NwmFEYZBs07TApwpyKbUCgPiQ

Za dobar početak, potrebno je:

• Minimum srednja ili viša škola
• Poželjno radno iskustvo u polju naplate potraživanja i/ili briga o korisnicima
• Iskustvo u radu sa Microsoft Office programima (naročito Excel)
• Dobre govorne i pregovaračke veštine
• Dobro razumevanje opštih pravila poslovanja
• Analitičko razmišljanje i fokus na detalje
• Poznavanje engleskog jezika – minimum srednji nivo

U našem timu očekuju te i benefiti koji će tvoj posao učiniti još boljim:

• Prostor koji je veoma prijatan za rad;
• Zona za odmor i relaksaciju sa Sony Play Station-om i stonim fudbalom;
• Balansirano radno vreme;
• Atraktivna ponuda plate i super regres sa kojim možeš otići na odmor;
• Službeni telefon i broj sa neograničenim internetom, digitalnim servisima
• Godišnji sistematski pregled;
• Prijateljska atmosfera i tim u kojem ćeš dobijati podršku od početka i koja omogućava slobodno izražavanje mišljenja i ideja;
• Mogućnost da napreduješ u kompaniji.

Nadamo se da ćemo se uskoro upoznati!

Ova pozicija je preko outsourcing agencije.

Prijavu možeš poslati do 17.02.2019.

Revenue Assurance Representative

Subotica

Start your career in Telenor and join our Revenue Assurance team, where you can develop your professional skills and learn every day. You will meet young, positive and talented colleagues and maybe new friends for a lifetime. Here you can express your opinion, bring innovations and original ideas and work in a creative and dynamic workplace and supportive atmosphere.

This position means a lot of communication, evaluation and quick decision making, but also responsibilities:

• Contacts customers regarding their outstanding debt and ways of settling such debt
• Works and interacts with colleagues and customers to prevent or reduce uncollectible debt
• Assesses the credit rating of legal entities and individuals through a defined process
• Applies control mechanisms aiming at prevention of potential abuse
• Approves and controls the settling of all monthly receivables due
• Processes customer requests in accordance with the defined deadlines
• Actively contributes to the improvement of the team’s work processes and procedures

For the good start, you will need:

• Minimum high school or college education
• Work experience in the field of debt collection and/or customer care is preferred
• Experience with Microsoft Office applications (especially Excel)
• Good communication and negotiation skills
• Good understanding of general business rules
• Analytical thinker and detail-oriented
• English language – intermediate level as minimum requirement

Joining our team will bring you benefits that will make your job even better:

• You will be working in comfortable and functionally equipped working space;
• Relaxation zone for employees with Sony PlayStation and table football;
• Balanced working hours;
• Attractive salary package including great vacation bonus;
• Company phone and number with unlimited internet, digital services;
• Annual health check;
• Friendly and dynamic team who will support you from the beginning;
• Working experience in our Revenuer Assurance team brings you the opportunity to continue career in Telenor.

Hope to see you soon!

The position is through outsourcing agency.

Please apply by 17.02.2019.