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Air and Sea Customer Service Expert

Gefco d.o.o.

Beograd, Bulevar Vojvode Misica 15a

04.08.2021.

ugovor puno radno vreme

With operations in 47 COUNTRIES, GEFCO Group is a global leader in industrial supply chain solutions and the European #1 in automotive logistics. We are proud of our 69 YEARS of heritage and the expertise of our 13,000 EMPLOYEES around the world.
Our corporate culture is based on building INFINITE PROXIMITY™ in our relationships with all our employees and partners. That takes TALENT. We recruit the best to help us rise to our customers’ most demanding supply chain challenges. And to keep driving our business forward, we are COMMITTED to helping our employees develop the skills they need to thrive.
Teamwork and shared values make us stronger. We are AGILE, CARING, COOPERATIVE, TRUSTWORTHY, and COURAGEOUS.
Together, we go further.

We are Partners, Unlimited.

GEFCO is looking for a highly motivated person for the position of AIR & SEA CUSTOMER SERVICE EXPERT

The position is located in Belgrade, Bulevar Vojvode Misica 15a, with a starting date of 1st August 2021

Main responsibilities:

  • Processes customers’ orders;
  • Coordinates with suppliers the transportation process;
  • Creates and administrates job orders in the relevant system;
  • Follows the transportation process and notifies the parties involved;
  • Issues customers’ invoices and monitors payment terms;
  • Receives, checks, and controls all invoices and transport documents proving the execution    of transport like (BL’s, AWB’s, CMR’s, etc.);
  • Cooperates with customers & suppliers concerning the invoicing and payment issues;
  • Sets and Controls the payment terms of customers’ & suppliers’ invoices according to contractual agreements;
  • Creates the register of incoming documents and invoices;
  • Controls the document package on incoming & outgoing invoices.

Key requirements:

  • Effectively organize and prioritize tasks – attention to details is important;
  • Ability to resolve problems;
  • Knowledge of sea/air transportation is a must;
  • Knowledge of Cargo Wise is a plus;
  • Communicative, team-oriented;
  • Excellent verbal and written communication skills

Education level:

  • Bachelor degree in Transport and Traffic University would be considered as a plus

Knowledge of foreign language:

  • Fluent English
  • Knowledge of another European language will be considered as an advantage

Computing knowledge:

  • Advanced user of Microsoft Office tools – Word, Excel, PowerPoint, Outlook  

Other knowledge:

  • Good knowledge of geography, transport, and customs regulations
  • Regular suppliers and their profiles
  • Means and equipment for air and/or sea transport
  • Order preparation process
  • Air and Sea freight billing systems
  • Cargowise platform
  • 1-2 years experience in a similar position

If you believe you are the right person for our team, please send your CV in English electronically.

All applications will be examined and compared to the requirements for this role. Please note that we will contact only the candidates whose skills and experiences match the job requirements.

    Gefco d.o.o. Beograd

    With operations in 47 COUNTRIES, GEFCO Group is a global leader in industrial supply chain solutions and the European #1 in automotive logistics. We are proud of our 69 YEARS of heritage and the expertise of our 13,000 EMPLOYEES around the world. Our corporate culture is based on building INFINITE PROXIMITY™ in our relationships with all our employees and partners. That takes TALENT. We recruit the best to help us rise to our customers’ most demanding supply chain challenges. And to keep driving…

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