Back Office Executive

Belgrade

We are looking for a Back office Executive to assist our customers with technical problems when using our services.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Gather customer feedback and share with other departments related to the issue
• Managing 3rd party security audits and associated findings
• Appropriate handling and management of security incidents, problems and changes
• Conducting risk assessments and assure all key supplier risk activities
• Provide appropriate reporting and management information
• Supporting effective information security awareness to the organisation
• Familiar with GDPR law,  and with rules and regulations of Financial Regulatory body 
• Excellent knowledge of Excel and MC package
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Requirements

• Excellent communication and problem-solving skills
• Patience when handling tough cases
• Excellent networking skills
• Ability to work, interact and communicate with other team members and other departments
• Integrity and professional ethics
• Superb interpersonal skills, including the ability to quickly build trust with customers
• Previous experience on Financial Market would be an advantage

You will enjoy:

• Working in comfortable and functionally equipped working space
• A mentor and a manager to help you develop a technical skill set in a dynamic environment, with additional training programs to help you advance on this journey
• Friendly and dynamic team who will support you from the beginning, 
• Creative team buildings, happy hours and  many different special bonuses

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