Business Navigation and Operations Manager

Most people see a children's stool. You see opportunities to grow a business.

Business Navigation and Operations Manager, IKEA South East Europe, Store Belgrade, Serbia

You see things a little differently. So do we. We believe that what you value is more important than what your CV says. We offer positions that will challenge your skills and let you grow. Come see things a little differently with us.

About you

• Looking for an opportunity to work in a vibrant environment where things are developing fast;
• 1-3 years of management experience from a retail or similar market with a good understanding of how the commercial and financial processes works;
• Understand the profit and loss and how to affect its result through actions;
• At least 1 year of proven successful leadership in people leading and development;
• Experience of setting and implementing action plans, setting budgets, provide clear direction and following up goals;
• Strong communication and networking skills with capacity to influence decisions and commitments in different parts of the organisation;
• Want to gain visibility and intense personal development by taking on a challenge to double the market share in three years working closely with regional and global colleagues.
• Advanced numerical and analytical skills;
• High level of proficiency in Microsoft Office applications (especially Excel);
• Fluent in English, written and spoken.
• Reference: JdCg73QKfhhjws2QBhoHBufNtQqn_3g8r-Te3arVlog.

About the job

Use my knowledge of IKEA and our local market to work together with the management group and my team, in an inspiring, supportive and challenging way. Steer the store towards growth, optimal performance and sustained long term profitability, in line with the IKEA objectives. Be a proactive business partner in strategic and operational development, closely connected to the business and contributing to improved customer experience.

About the assignment

• Lead the store Business Plan process together with the Store Manager and management team and proactively working with local market data to understand people’s life at home and our customers experience in our different touch points to provide relevant insight.
• Drive and coordinate the financial business planning process and secure that the financial dimensions are aligned with the store challenges and priorities while involving and creating commitment among stakeholders when setting goals.
• Together with the commercial team identify commercial opportunities and promote the use of business case thinking when evaluating and acting on these.
• Having the full understanding of the Profit & Loss for the store and steer actions to provide a store in shape as new, reducing costs and considering all impact on the P&L. Follow up the result and create forecasts and (if needed) activate scenario plans.
• Optimize and develop the store results and performance continuously by implementing best practices, using close the gap to identify opportunities and follow-up benchmarks KPIs.
• Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization to allow for analysis and understanding of performance to make optimal business decisions.
• Secure that all investments are done with a proper analysis or business ROI considering all aspect of the different projects.
• Lead and develop leaders and teams in the areas of responsibility of the BNO function. Identify and develop talents and secure succession planning.
• Provide a safe, secure and compliant environment for our customers, suppliers and co-workers. Secure implementation of relevant rules and guidelines in the areas of Risk and compliance, cash administration routines, accounting rules etc.
• Be seen by co-workers in all functions as an approachable, trustworthy and knowledgeable speaking partner who leads by example and taking a multidimensional approach to steering the business.

IKEA South East Europe is an exciting and empowering region with great growth agenda in all countries – Croatia, Romania, Serbia, Slovenia and Ukraine. We currently operate 6 stores with almost 3.000 co-workers. We strongly encourage and warmly welcome applications of people of all cultures, backgrounds and experiences because we believe that diversity in IKEA makes us stronger.

Join IKEA now and apply for the position online in English.