We believe that successful people form the stable foundation of every successful company.
Our name is a symbol of the quality and respect of our clients and associates.
Our priority is top quality service that is trusted by more than half a million clients in Serbia.
We are UNIQA Insurance.
Due to increased workload, now we have a challenging vacancy open and we invite you to become our:
BUSINESS PROCESS MANAGEMENT ANALYST
Located in Belgrade
◼ Regular analysis of AS-IS business processes
◼ Maintenance of catalog of business processes (workflows)
◼ Definition, implementation and monitoring of KPI system
◼ Design and implementation of optimized TO-BE business processes
◼ Enhancements of business process efficiency by using digital and innovative technologies (i.e RPA, ChatBot, etc.)
◼ Analysis of FTE capacities in the company
◼ Maintenance and enhancement of certified QMS systems of the
◼ Implementation of new methods and solutions for business process improvement (i.e. OpEx, Lean Six Sigma, Agile, etc.)
◼ Development and maintenance of company business
◼ Preparation of necessary reports to Local and UNIQA Group
◼ University or MA degree - social or technical discipline preferred
◼ At least 3 years of work experience on the similar position
◼ Experience in business process management and methods for business process improvement
◼ Experience in Quality Management Systems (ISO 9001)
◼ Fluent English – oral and written
◼ MS Office, Visio
◼ Excellent communication and negotiation skills
◼ Analytical thinking and ability to translate strategy into action
◼ Strong customer and service orientation
◼ Solution oriented thinking
◼ Creativity, ability to improvise and make things happen
◼ Team orientation - listen and respond to others, as well as, readiness to take over responsibility
◼ Passion for performance and motivation to go the extra mile with leadership qualities
If you are interested to develop your experience and knowledge, you can send your CV and motivation letter.
We thank to all candidates for their interest; however, only short-listed applicants will be contacted.
By applying for the vacancy, you agree that your personal data may be processed for recruitment and selection purposes for the said position.
UNIQA neživotno osiguranje a.d.o.
- Srbija, Beograd, Milutina Milankovića 134G
- PIB: 104990662
- Matični broj: 20289414