Business Support Systems Specialist - Billing

Belgrade

This is back-office operations job in Core and Customer Facing IT Applications Operations area. Back office operation job includes among other activities participation in incident management, process oriented cross-functional work, quality improvement, customer complaint handling.

Main responsibilities:

• Maintain availability of Billing Systems
• Execute and coordinate preventive and corrective maintenance tasks
• Execute all operational tasks (administration, configuration, reporting, monitoring)
• Customization of BSS/BA interfaces
• Responsible for design, implementation and testing of new services and features
• Ensure the highest security level of Business Support Systems and interfaces
• Participate in development of strategies, recommendations, methodologies of BSS and services; short term planning of upgrades and capacity expansions
• Co-operate with other parts of the organization on process oriented cross-functional work
• Take role in implementation of processes, procedures, methods and tools used within Area and Department; maintain and create operational documentation
• Responsible for continuous improvement of Business Support Systems quality
• Support CNOC team; participate in on-call service
• Reporting to Group Manager/Head of Core and Customer Facing IT Applications Operations about all jobs, activities, operational problems and concerns related to work
• Reference: wszutKaHVs7o5HN5dGcdB273vIx0i7ISWqH672YBYJZ0rXnk1kQsuwOgICMWhixW

Requirements

• Experience with Oracle DB, SQL is a plus
• Experience with Ericsson CBiO is an advantage but not required

What we offer:

• 25 days paid holiday leave per annum
• Laptop, mobile phone and tariff package in line with company policy
• Private pension and health insurance
• Recreation or health program
• In-house training and development programs
• Participation in annual bonus system
• Cross-border working opportunity in a collaborative team
• Dynamic environment which allows to freely express opinions, ideas and inspire new ways of doing things
• Competitive terms and conditions
• Flexible working hours

{rkdate}