Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića.
We are looking for a Team Leader with knowledge of the English language and exceptional customer to provide satisfaction to both the company and customers. If you love working in a dynamic, multilingual environment and have the ability to motivate and manage people in a creative way, then you are the one we are looking for!
Key activities:
Responsible for team leadership, as well as for the improvement of common communication through timely and accurate provision of information for the purpose of joint development.
Customer satisfaction by organizing a team that will provide quality information about a particular service in the appropriate time period;
Respecting the agreed SLA with the client;
Quality and timely reporting to the client;
Responsible for data entry and monitoring of PNL status;
Creates an atmosphere oriented towards open communication, trust and existence of teamwork;
Motivates and inspires members of his/her team;
Participates in meetings needed for improvement of the quality of work and services - feedbacks, challenges, lessons learned, and joint challenges;
Creates a timetable for team members to meet customer service expectations;
Approves requests for free days/ absence;
Keep records of working hours for the previous month;
Fluency in speaking and writing of English language
High school diploma, BSc/BA will be a plus
3 - 5 years of proven experience in a customer service role
Computer Skills - MS Office Suite - advanced level;
Excellent communication and interpersonal skills
Cool-tempered and able to handle a client's needs
Outstanding negotiation skills with the ability to resolve issues and address complaints
Exceptional customer service orientation and team spirit
Ability to create reports and present results to the high management
Konkurs je istekao.
M Plus Serbia
Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…
"Trenutno sam na poziciji kontakt centar menažera, a počela od korisničke podrške pre malo više od 10 godina. Mplus mi je kroz godine dao prostora za razvoj karijere, to je ono što motiviše mene i ... " Pročitajte celo iskustvo
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Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.
