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Call Center Team Leader - English language

Trizma d.o.o.

Remote

10.12.2021.

ugovor puno radno vreme online intervju za posao

WE'RE HIRING!

Team Leader - English language

 

 

We are looking for a Team Leader with knowledge of the English language and exceptional customer to provide satisfaction to both the company and customers. If you love working in a dynamic, multilingual environment and have the ability to motivate and manage people in a creative way, then you are the one we are looking for!

Key activities:

  • Responsible for team leadership, as well as for the improvement of common communication through timely and accurate provision of information for the purpose of joint development.
  • Customer satisfaction by organizing a team that will provide quality information about a particular service in the appropriate time period;
  • Respecting the agreed SLA with the client;
  • Quality and timely reporting to the client;
  • Responsible for data entry and monitoring of PNL status;
  • Creates an atmosphere oriented towards open communication, trust and existence of teamwork;
  • Motivates and inspires members of his/her team;
  • Participates in meetings needed for improvement of the quality of work and services - feedbacks, challenges, lessons learned, and joint challenges;
  • Creates a timetable for team members to meet customer service expectations;
  • Approves requests for free days/ absence;
  • Keep records of working hours for the previous month;
  • Transfer of knowledge to new members of the team;

We are looking for:

  • Fluency in speaking and writing of English language
  • High school diploma, BSc/BA will be a plus
  • 3 - 5 years of proven experience in a customer service role
  • Computer Skills - MS Office Suite - advanced level;
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle a client's needs
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Exceptional customer service orientation and team spirit
  • Ability to create reports and present results to the high management

    Trizma

    Pozdrav iz Trizme! Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo. Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. Za kompanije iz naše zemlje, iz Amerike, iz Nemačke, UK...Komuniciramo sa korisnicima iz 54 zemlje širom sveta. Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost da primeni ... Saznajte više

    Iskustva zaposlenih

    "Prijatna radna atmosfera = super ljudi = i sve cool Pozdrav, ja sam Dejan. U Trizmi radim kao Tim lider jednog od timova koji komunicira sa korisnicima na nemačkom jeziku. Moram vam priznati, da je svaki ... " Pročitajte celo iskustvo

    Beneficije

    • ZABAVNI SADRŽAJ
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • OBUKE, KONFERENCIJE
    • TIMSKA DRUŽENJA
    • NAGRADE, BONUSI, POKLONI
    • PORODICA I RODITELJSTVO
    • KOMPANIJSKI POPUSTI
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