Call Center Team Leader - English language

We are looking for a Team Leader with knowledge of the English language and exceptional customer to provide satisfaction to both the company and customers. If you love working in a dynamic, multilingual environment and have the ability to motivate and manage people in a creative way, then you are the one we are looking for!

Key activities:

• Responsible for team leadership, as well as for the improvement of common communication through timely and accurate provision of information for the purpose of joint development.
• Customer satisfaction by organizing a team that will provide quality information about a particular service in the appropriate time period;
• Respecting the agreed SLA with the client;
• Quality and timely reporting to the client;
• Responsible for data entry and monitoring of PNL status;
• Creates an atmosphere oriented towards open communication, trust and existence of teamwork;
• Motivates and inspires members of his/her team;
• Participates in meetings needed for improvement of the quality of work and services - feedbacks, challenges, lessons learned, and joint challenges;
• Creates a timetable for team members to meet customer service expectations;
• Approves requests for free days/ absence;
• Keep records of working hours for the previous month;
• Transfer of knowledge to new members of the team;
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We are looking for:

• Fluency in speaking and writing of English language
• High school diploma, BSc/BA will be a plus
• 3 - 5 years of proven experience in a customer service role
• Computer Skills - MS Office Suite - advanced level;
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle a client's needs
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Exceptional customer service orientation and team spirit
• Ability to create reports and present results to the high management