Card Specialist - Mobi Banka

Job overview/purpose: 

• Responsible for a part of back office operations

Key responsibilities and deliverables:

• Registration and updating of pay cards base (personalization and reissuing cards)
• Monitoring of transactions created in acceptance network
• Monitoring of transactions created by the issue and use of pay cards
• Monitoring of all additional pay card services
• Monitoring the functioning of CMS applications in the pay cards segment
• Resolving complaints and chargebacks
• Communications with the processor regarding the resolution of complaints and dubious cards
• Exchange of files with the processor and NBS
• Participation in the process of ATMs activation and deactivation
• Communications with external companies which maintain POS terminals and ATMs
• External and internal reporting 
• Controlling the calculation of maturity, interest, fees, and collection of due receivables
• Controlling of cards transactions and bookings
• Detection of possible fraud cases and initiating and informing Fraud officer
• Preparation and adjustment of internal procedures and instructions
• support for resolving objections and complaints according card  payment transaction issues
• Assist manager with other responsibilities as needed
• Participating in Bank projects

For the good start you will need:

• Minimum IV level of education
• Minimum 3 years experience in similar jobs
• English language knowledge
• Good knowledge of Microsoft Office package

You will enjoy:

• Working in comfortable and functionally equipped working space
• Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
• Friendly and dynamic team who will support you from the beginning
• Be part of a highly competent and collaborative environment  

Please, apply by 19.01.2020.