Consumer Contact Center Team Leader

Belgrade

Responsibilities:

• Set goals and measure progress of teams, manage teams and members in order to reach defined targets
• Delivery of team sales, quality and productivity targets & indicators
• People management and development
• Call monitoring, coaching and feedback, responsibility for delivery of defined customer experience in every call
• Close cooperation with back office specialists in charge of workforce planning, real time monitoring and reporting
• Compiling reports on team’s performance and customer feedback
• Build team spirit

Requirements:

• Bachelor in Marketing/ Economy/ Science is preferred
• Experience in Customer Service/Sales area, understanding of front line processes
• Knowledge of the telecommunications industry and trends
• Knowledge on call center environments, associated targets and reporting metrics
• Knowledge on MS Office
• Fluent in English

We offer:

• Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
• Competitive terms and conditions
• Be part of a highly competent and collaborative environment

Please note this is a temporary position through Outsourcing agency.

Please apply by 17.01.2019.