Consumer Contact Center Team Leader
Belgrade
Responsibilities:
- Set goals and measure progress of teams, manage teams and members in order to reach defined targets
- Delivery of team sales, quality and productivity targets & indicators
- People management and development
- Call monitoring, coaching and feedback, responsibility for delivery of defined customer experience in every call
- Close cooperation with back office specialists in charge of workforce planning, real time monitoring and reporting
- Compiling reports on team’s performance and customer feedback
- Build team spirit
Requirements:
- Bachelor in Marketing/ Economy/ Science is preferred
- Experience in Customer Service/Sales area, understanding of front line processes
- Knowledge of the telecommunications industry and trends
- Knowledge on call center environments, associated targets and reporting metrics
- Knowledge on MS Office
- Fluent in English
We offer:
- Working in a dynamic environment allows to freely express opinions, ideas and inspire new ways of doing things
- Competitive terms and conditions
- Be part of a highly competent and collaborative environment
Please note this is a temporary position through Outsourcing agency.
Please apply by 17.01.2019.
Telenor d.o.o.
Telenor d.o.o, deo internacionalne investicione kompanije, PPF grupe, posluje na tržištu Srbije duže od 12 godina. Telenor je u Srbiji tržišni lider po prihodima i pokriva više od 94% stanovništva 4G mrežom. Telenor je na srpsko tržište ušao 2006. godine akvizicijom kompanije Mobi 063. Od 31. jula 2018. godine, Telenor u Srbiji deo je PPF grupe koja poseduje punu kontrolu nad operacijama Telenora u centralnoj i istočnoj Evropi, tačnije u Mađarskoj, Bugarskoj,…
Više o poslodavcu
