CCBill EU and its parent CCBill form a part of CWIE LLC based in Phoenix Arizona. In addition to CCBill, another brand - phoenixNAP – operates within the same ownership group. CCBill handles online payment processing services and affiliate marketing solutions, whereas phoenixNAP offers IT infrastructure services that include cloud services, bare metal servers, colocation, and other IaaS solutions. We’ve been operating in the USA since 1998 and have satellite offices in Malta, the Netherlands, Serbia and Singapore.
One of the great things about working with our company, besides the enterprise level systems, is the ability to use the latest cutting edge technologies and work alongside a talented, creative and professional team.
- The Consumer Support Representative is responsible for fielding incoming ticket communications with customers who process payments through one of CCBill’s merchant websites.
- Consumer Support Representatives will communicate directly with customers, and be responsible for resolving their questions and problems.
- The ideal candidate should be tech-savvy and be able to demonstrate an ability to multi-task while resolving customer service issues.
- Shifts available are 2PM-10PM and 3PM-11PM, without rotation, 5 days a week, forty-hour week, with working over the weekend
Key Job Responsibilities
- Responsible for resolving incoming phone call, email, and chat communication.
- Ensures all customer issues are addressed and resolved to completion.
- Responsible for researching and resolving credit card billing inquiries.
- Provide web browser assistance and troubleshooting for a wide variety of browser compatibility issues.
- Initiates customer escalations to internal teams and CCBill merchants to customer needs are met.
- Properly notating customer interactions and issues in the Admin to ensure proper follow up.
- Excellent English language skills, both verbal and written.
- High school degree or equivalent education.
- Ability to be self-motivated and exhibit a high degree of professionalism.
- Ability to quickly identify and troubleshoot customer issue appropriately.
- General knowledge of basic internet technologies.
- Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
- Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
- Ability to effectively operate independently without the need of constant supervision.
- Demonstrated ability to handle high levels of stress and difficult customer interactions.
What we offer
- In addition we offer 600eur net salary package and great benefits that include
- Food allowance 5eur/working day
- Yearly: 25 days PTO + 5 days of Fully Paid Sick Leave
- Introductory training
- Possibility for personal and professional growth
- Highly talented, professional and friendly team
- The ability to use cutting edge technologies
- Private health insurance
- Sports activities
- Colorful offices in Novi Beograd
- Soft drinks, tea, coffee and fruit at the office
- Social activities and very friendly working environment
- All benefits paid pursuant to relevant Serbian laws
If you are interested in this position, please send a cover letter and CV in English.
Ko smo mi? CCBill je američka kompanija koja od 1998. godine razvija i unapređuje rešenja za sigurno plaćanje preko Interneta. Danas se CCBill koristi na preko 30.000 sajtova i konstantno raste kako u broju korisnika, tako i u funkcionalnostima koje pruža vlasnicima sajtova za elektronsku trgovinu. ... Saznajte više
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