Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Contact Centre Agent (French /German)

DNATA d.o.o. Beograd

Belgrade

22.04.2021.

ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

logo_33467

dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

We are looking for motivated, hardworking and customer-oriented career seekers, who are up for the challenge. 

Contact Centre Agent French language / German language

As a Global Contact Centre agent based in Belgrade, you will be the first point of contact for guests and travel trade partners. You will be responsible for delivering great service in French and English or German and English language.

Job Responsibilities:

  • Provide first call resolution for all customer enquiries and OBE (online booking engine support) through the application of technical expertise in reservations, ticket issuance and re-issuance.
  • Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation.
  • Take the initiative to continuously enhance technical skills.
  • Be the voice of the brand.
  • Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
  • Support other departments as required.
  • Adhere to company regulatory requirements such as data protection, data privacy etc.

Job Requirements:

  • Minimum High school education degree
  • Fluency in French or German language
  • Advanced knowledge of English language
  • Strong customer focus
  • Excellent communication skills
  • High computer literacy
  • Right to live and work in Serbia

We are offering:

  • Dynamic, warm and friendly work environment
  • Opportunity to grow and advance within the company
  • A permanent contract with a six month probationary period
  • Competitive salary and benefits
  • Fully-paid training
  • 40-hour work week
  • Working from home as an option

Please note that only short-listed candidates will be contacted.

    Upoznajte poslodavca dnata d.o.o.

    dnata d.o.o.

    dnata je članica kompanije Emirates Group. Osnovana davne 1959. godine u Dubaiju, danas je jedan od najvećih globalnih pružalaca usluga u avio-industriji. Partnerstvo ostvaruje sa preko 300 avio-kompanija širom sveta u oblasti prihvata i otpreme aviona, putnika, prtljaga i keteringa, a bavi se i turističkim ... Saznajte više

    Beneficije

    • Rad od kuće
    • Zabavni sadržaj
    • Timska druženja
    • Edukacija, profesionalni razvoj
    • Nagrade, bonusi, pokloni
    • Obuke, konferencije
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?