Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Oglas za posao je sačuvan...

Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?

  • Oglas dostupan i osobama sa invaliditetom
  • Oglas dostupan i studentima

DNATA d.o.o. Beograd raspisuje oglas za poziciju Contact Centre Agent - German/French language. Za obavljanje ovog posla neophodno je dobro poznavanje jezika na kojem je oglas napisan. Ukoliko tekst oglasa ne razumete u potpunosti, savetujemo vam da razmislite da li je ovo pravi posao za vas.

logo_33467

dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

We are looking for motivated, hardworking and customer-oriented career seekers, who are up for the challenge.

Contact Center Agent

French language/German language
Belgrade

 

As a Global Contact Centre agent based in Belgrade, you will be the first point of contact for guests and travel trade partners. You will be responsible for delivering great service, whilst maximizing sales opportunities on every call.

Job Responsibilities:

  • Provide first call resolution for all customer enquiries and OBE (online booking engine support) through the application of technical expertise in reservations, ticket issuance and re-issuance.
  • Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation.
  • Take the initiative to continuously enhance technical skills.
  • Be the voice of the brand.
  • Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
  • Support other departments as required.
  • Adhere to company regulatory requirements such as data protection, data privacy etc.

Job Requirements:

  • Minimum High school education degree
  • Fluency in French or German language
  • Advanced knowledge of English language
  • Excellent communication skills
  • Strong customer focus
  • High computer literacy
  • Right to live and work in Serbia

We are offering:

  • A dynamic, international work environment
  • Opportunity to grow and advance within the company
  • A permanent contract
  • Competitive salary and benefits
  • Fully-paid training

Deadline for applications: 20.02.2020.

Apply here
Znate li nekog ko bi bio odličan za ovaj posao? Prosledite mu oglas!

Preporučite oglas

Pozdrav ,

je nakon pregleda oglasa na sajtu Poslovi.infostud.com poželeo/la da vam preporuči ovaj oglas jer smatra da bi vam on mogao biti interesantan.

Kako biste videli o kom oglasu je reč, kliknite na: Contact Centre Agent - German/French language


Prijavite problem sa oglasom

Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com i poslodavci neće biti u prilici da ga pročitaju.

Ostavljanjem komentara na ovaj konkurs nećete konkurisati za oglas.


Podelite na društvenim mrežama:

Prijavite problem sa oglasom

Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com i poslodavci neće biti u prilici da ga pročitaju.

Ostavljanjem komentara na ovaj konkurs nećete konkurisati za oglas.

Napomena: Poslovi.infostud.com ne vrši posredovanje u zapošljavanju u Srbiji, niti u inostranstvu. Postupak selekcije i odabira kandidata je u nadležnosti poslodavca, a odredbe ugovora o radu predstavljaju direktan dogovor između poslodavca i zaposlenog. Svi pojmovi u oglasima, koji su upotrebljeni u muškom rodu, odnose se bez diskriminacije i na osobe ženskog pola i obrnuto, osim ukoliko specifičnim zahtevima posla nije drugačije propisano.

Upoznaj poslodavca DNATA BELGRADE


dnata is one of the world’s largest air services providers. As part of the Emirates Group, dnata ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 85 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.

Detaljnije...

We are sorry to inform you that English version of our website is not currently available.

If you are an employer, all the information about ad prices and conditions of job publishing can be found here.

Feel free to call us +38124.41.55.615 or contact us by email poslovi@infostud.com.