Contact center agent – English French or Russian

We are the national airline of the Republic of Serbia. We are one of the oldest airlines in Europe with a history that dates back to 1927. In October 2013 we rebranded and became Air SERBIA, as part of an investment deal between the Government of Serbia and Etihad Airways, the national airline of the United Arab Emirates.

Contact center agent – English French or Russian

Commercial and Strategy– Contact Center

JOB SCOPE

• Responds at first call to all passenger queries applying professional knowle of booking, ticketing, reticketing, and refunds in Sabre and provides online booking engine support (OBE) services
• Complies with approved customer service standards (e.g. speech quality, response to calls, e-mails, activities in the event of queues) for incoming calls across the market/function to ensure client trust, satisfaction and loyalty
• Keeps abreast of Company products, services, policies, and procedures to ensure correct information and compliance with said process and procedures
• Takes initiative toward continual development of professional skills
• Achieves individual goals in terms of income and providing passenger services to support team and departmental goals
• Supports introduction of new technologies and methods to maintain the current process and the quality improvement process
• Ensures protection of staff and passenger data and confidential information
• Provides online sale support; Identifies irregularities in the online booking system, provides solutions, and reports to relevant managers
• Provides support to other departments as needed
• Reference: gUbU5d09PXxEIS1xdGy-2vdX61ejS_haWOk7n_ErZ34.

MINIMUM CRITERIA AND QUALIFICATIONS

• High school degree (III/IV)
• Preferable 1 year of work experience, familiarity with Sabre desirable
• Computer skills (Word, Excel, Power Point and Internet)
• Fluency in English, French or Russian

RECRUITMENT PROCESS

As a fast-growing, dynamic company we are always looking for the best people to join us in building a great airline. If you share our commitment to delivering service excellence while demonstrating accountability and integrity and you are ready to embrace this opportunity, don’t hesitate to apply now on our website.

Only shortlisted candidates will be contacted.

We look forward to meeting you soon.

Good luck!