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Job listing has been deactivated

This job listing has been deactivated 15.01.2019 at the request of the employer.

Trizma d.o.o.

Trizma is a dynamic Business Process Service Provider, operating in South East Europe, offering to its global customers the next generation of outsourcing services.


ACCELERATE
BEYOND is our approach to outsourcing in which we UNDERSTAND business of our clients and end user needs, EVOLVE the business processes and models and we ACCELERATE together to maximize the full business potential. We do all in a synergetic manner, achieving unique customer experience over time.

Customer Experience Representative – French language  

Gathering and providing information 

  • Answers telephone calls of the customers with compulsory adherence to the scripts in the domain of the job;
  • Informing and advising customers on service characteristics, as well as answering to customer questions;
  • Fetching data from customers;
  • Creating an order for customers; 

Case solving 

  • Record and case analysis;
  • Works on finding solutions and providing information to the customer so they can self-handle the case;
  • Leading the customer through the procedure to the solution (explanation);
  • Providing feedback to the customer;
  • Help desk;
  • Gets feedback from the customer regarding the case / service; 

Escalated Cases/ Forwarded cases 

  • Escalating (forwarding) an emergency calls to Customer Support Representative;
  • Regular monitoring of the case status;
  • Providing feedback to the customer;
  • Referring the customer to another institution; 

Other 

  • Monitoring of the SLA team which he/ she is part of;
  • Provides timely and quality reporting to the Client Relation Manager on the activities and work processes;
  • Provides support for continuous improvement of the process;
  • Regular exchange of information with the team for the purpose of joint development;
  • Other business activities that may be assigned to him/ her by the Company, if necessary.  

Candidate profile and qualifications: 

  • Excellent knowledge of French and English language
  • Excellent communication skills;
  • Experience in handling objections;
  • Accuracy in data entry.

Deadline for applications: until fulfilled

Job listing has been deactivated

This job listing has been deactivated 15.01.2019 at the request of the employer.

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Trizma

Pozdrav iz Trizme!
Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo.
Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija. ... Pogledaj više.

Iskustva zaposlenih


U Trizmi sam od 2014. godine i počela  sam kao praktikantkinja u HR sektoru. Prihvatila sam izazov jer mi se  činio  kao sjajna prilika da vidim kako  funkcioniše zapošljavanje ... Pogledaj više.

Beneficije


  • Trizma benefit kartice sa specijalnim popustima kod naših partnera
  • Trizma biblioteke
  • Novogodišnji paketići za mališane
  • Pokloni za novorođene bebe
  • Poklon za rođendan
  • Slobodan dan za rođendan
  • Poklon i proslava za jubilarne godišnjice rada u kompaniji
  • Novogodišnja žurka
  • Događaji i aktivnosti koji se organizuju svakog meseca u cilju druženja zaposlenih
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