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Customer Experience Representative - Portuguese language

Trizma d.o.o.

Beograd

20.08.2022.

ugovor puno radno vreme dostupno studentima online intervju za posao


WE'RE HIRING!

Customer Experience Representative - Portuguese language

 

Trizma is a Business Process Outsourcing company. Trizma is a part of the M+ Group, the leading BPTO provider in Southeast Europe. Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Warm, polite, outgoing? Good Portuguese speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service! 
 
The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support.

While assisting our customers and making sure everything runs smoothly, your main duties will be:

  • Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
  • Informing and advising customers on service characteristics, as well as answering customer questions
  • Finding solutions and providing information to the customer so they can self-handle the case
  • Regular monitoring of the client's case status
  • Providing feedback to the customer
  • Monitoring of the SLA
  • Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
  • Providing support for continuous improvement of the process

What we expect from you:

  • High school diploma or higher
  • Excellent knowledge of Portuguese language, good speaking and writing skills
  • Advanced knowledge of English language
  • Basic computer literacy
  • Excellent communication and problem-solving skills
  • Good organizational skills
  • Accuracy in data entry
  • Ability to proper business communicate with colleagues

What you will get from us: 

  • Remote or hybrid model of work
  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck! 

    Trizma

    Pozdrav iz Trizme! Postani deo Trizma tima i podeli svoja znanja, veštine i poznavanje stranih jezika na projekatima koje vodimo. Radimo na različitim aktivnostima u okviru Customer Care/Help Desk/Operations/Process Coordination/Data Analytics procesa. Radimo za kompanije iz raznih industrija; za kompanije iz naše zemlje, iz Amerike, iz Nemačke, UK,...Komuniciramo sa korisnicima iz 54 zemlje širom sveta. Cilj nam je da svako od nas učestvuje u kreiranju okruženja u kome svako ima mogućnost da primeni ... Saznajte više

    Beneficije

    • ZDRAVLJE
    • ZABAVNI SADRŽAJ
    • EDUKACIJA, PROFESIONALNI RAZVOJ
    • OBUKE, KONFERENCIJE
    • TIMSKA DRUŽENJA
    • NAGRADE, BONUSI, POKLONI
    • PORODICA I RODITELJSTVO
    • KOMPANIJSKI POPUSTI
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