Customer Experience Representative - Portuguese language

Trizma d.o.o.

Beograd

20.08.2022.

ugovor puno radno vreme dostupno studentima online intervju za posao

WE'RE HIRING!

Customer Experience Representative - Portuguese language

Trizma is a Business Process Outsourcing company. Trizma is a part of the M+ Group, the leading BPTO provider in Southeast Europe. Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Warm, polite, outgoing? Good Portuguese speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world-class customer service!

The purpose of the Customer Experience Representative is to understand the needs of our customers and provide quality support.

While assisting our customers and making sure everything runs smoothly, your main duties will be:

Conducting oral and written communication with customers, obligatorily adhering to pre-defined rules and procedures with the client
Informing and advising customers on service characteristics, as well as answering customer questions
Finding solutions and providing information to the customer so they can self-handle the case
Regular monitoring of the client's case status
Providing feedback to the customer
Monitoring of the SLA
Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
Providing support for continuous improvement of the process
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What we expect from you:

High school diploma or higher
Excellent knowledge of Portuguese language, good speaking and writing skills
Advanced knowledge of English language
Basic computer literacy
Excellent communication and problem-solving skills
Good organizational skills
Accuracy in data entry
Ability to proper business communicate with colleagues

What you will get from us:

Remote or hybrid model of work
Competitive and regular earnings
Opportunity to develop skills through paid training
Work in a large, international team
Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Konkurs je istekao.

M Plus Serbia

Pozdrav od Mplus Serbia tima! Mplus grupa oformljena je od strane evropskih lidera u okviru Business Proces Outsourcing (BPO) industrije. Samim tim, dugogodišnje lokalno poznata Trizma se priključila istoj. Naša mreža okupila je preko poznavaoce preko 30 jezika i saradnike u preko 56 zemalja. Negujemo radnu atmosfteru gde svako može da pokaže ideje i razvija se u smeru svoje vizije. Verujemo u vrednost raznolikosti, kao i učenje kroz deljenje iskustava. Ukoliko govorite i jezike kao što su: engleski,…

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Beneficije

Obuke, konferencije
Edukacija, profesionalni razvoj
Zabavni sadržaj
Kompanijski popusti
Porodica i roditeljstvo
Nagrade, bonusi, pokloni
Timska druženja
Zdravlje