Poslovi.infostud.com koristi kolačiće kako bi vam pružao najbolje korisničko iskustvo. Nastavkom korišćenja sajta smatraćemo da ste saglasni sa korišćenjem kolačića. Saznajte više.

Konkurs je istekao.

Customer Relations Manager

BVP

Beograd

09.06.2021.

ugovor puno radno vreme 2. smena dostupno osobama sa invaliditetom

Company Overview:

Established in 2011, Birdseye has pioneered the Remote Facility Supervision industry with a mission to make the world a safe place. Facilities across North America are signing long-term contracts to have their facilities supervised and/or secured by Birdseye’s dedicated team of more than 350 professionals.Birdseye’s well-integrated technology solution eliminates the need for costly on-site security guards or general administrative staff. Our strong belief is that any work function that can be digitized, can, and eventually will be operated remotely. Birdseye, an essential service, is proudly serving other essential services making it recession-proof and stable during all economic cycles.

Birdseye is headquartered in Toronto with offices in the USA and Serbia. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn, Instagram, Facebook pages.

About the Opportunity:

If you would like to get a glimpse of what the world will look like in 10 years, join our team today. As one of Canada's fastest-growing companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. 

We are looking for positive individuals that can thrive in a fast-paced environment as our company continues to grow at 50% every single year. Quick thinkers with proven track records would find our company a great fit. Our fast-growing customer base from various industries will expose you to a wide range of experiences.

Responsibilities:

  • Building and maintaining long-lasting relationships with customers
  • Overseeing the relationship with customers handled by your team
  • Supervise day-to-day operations in the customer service department
  • Creating effective customer service procedures, policies, and standards
  • Resolving customer complaints quickly and efficiently
  • Tracking customer complaints and creating long-term solutions and improvement strategies
  • Developing customer satisfaction goals and coordinate with the team to meet them on a
    steady basis
  • Improve customer service quality results by studying, evaluating, and re-designing processes
    and establishing and communicating service metrics and monitoring, and analyzing results
  • Maintaining accurate records and document all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports on your findings
  • Recruiting, hiring, training, mentoring and developing customer service team members and nurture an environment where they can excel through encouragement and empowerment
  • Communicating job expectations on a regular basis, through meetings and coaching sessions
  • Ensuring consistency and quality of service provided by all levels of service
  • Attending internal and external meetings to plan, organize and execute tasks to customer’s
    satisfaction and team effectiveness
  • Understanding customer individual needs and addressing concerns promptly
  • Collaborate with internal teams (e.g. station OPS, techs, SM) to address customers’ needs
  • Conducting monthly reviews with customers
  • Approaching potential customers to establish relationships
  • Keeping CRM organized and up to date
  • Controlling resources and utilizing resources to achieve qualitative and quantitative targets
  • Taking ownership of customers issues and following problems through to resolution
  • Promoting and maintaining a positive company image in all interactions with customers and
    their associates
  • Providing a productive and motivating working environment, and addressing any
    issues/disputes from customers and team
  • Updating job knowledge by participating in educational opportunities, maintaining personal
    relationships, and participating in professional development courses/webinars and staying informed on the latest industry techniques and methods

Skills and Qualifications:

  • Integrity, Commitment, Adaptation, Respect, Excellence
  • Problem-solving and customer service skills
  • Excellent verbal and written English communication skills
  • Strong decision-making and process improvement skills
  • Ability to manage processes, staffing and planning, analyze information and develop standards
  • Help desk experience and business management
  • Great efficiency, organizational and administration skills
  • Patience and the ability to remain calm in stressful situations
  • Ability to accept feedback and work well under pressure
  • Being thorough and paying attention to details
  • Possessing high Emotional intelligence, in terms of good social skills, self-awareness and self-regulation
  • Ability to adapt to customers business hours

Application Requirements:

  • 3+ years of experience in managing a team
  • 5+ years of experience in a customer service industry
  • High level of English proficiency (C2)
  • Experience with CRM platforms
  • Experience in Sales will be considered an advantage

Employee Compensation Package & Perks:

  • Opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
  • We are all striving to continuously learn and improve
  • Opportunity to be creative and innovative, we love new ideas
  • Company organized events (football, carting, parties, company hangouts, etc.)
  • Annual Performance Reviews
  • Stock appreciation rights
  • Bonuses for employees with children
  • Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
  • Video games, pool, darts and foosball
    Konkurs je istekao.
    Upoznajte poslodavca BVP

    BVP

    BVP is one of the fastest-growing companies focusing on virtual management, security, administrative, and operational improvement services. The company is headquartered in Toronto and operates across North America, with the Operations center in Belgrade, Serbia, employing over two hundred employees ... Saznajte više

    Beneficije

    • Program mentorstva
    • Obezbeđena oprema za rad
    • Zabavni sadržaj
    • Edukacija, profesionalni razvoj
    • Hrana i piće
    • Nagrade, bonusi, pokloni
    • Sport i rekreacija
    • Timska druženja
    Više o poslodavcu

    Podelite na društvenim mrežama

    Direktan link do oglasa

    Prijavite problem sa oglasom

    Ukoliko postoji problem sa ovim oglasom (netačne, neažurne informacije ili slično), molimo vas da nam ga prijavite ovim putem.

    Vaš komentar je vidljiv isključivo zaposlenima sajta Poslovi.infostud.com. Ostavljanjem komentara na ovaj konkurs nećete konkurisati na oglas.

    Oglas za posao je sačuvan...

    Da li želite da dobijete podsetnik na email pre nego što vaši sačuvani oglasi isteknu?