Job description
ennovationHUB is a leading online e-commerce retailer within the home and living niche. From our office in downtown Belgrade, we market and sell premium furniture through local website brands in the US, UK, and EU. The furniture in our offer is a part of the tradition of mid-century modern design, sophisticated home décor movement that helped create inspired lifestyles for more than 70,000 of our customers across the UK, EU, and the US.
Great customer experience is fundamental to the success of the brands of ennovationHUB. We are now seeking for a strong senior customer service agent to work in our day shift, with the opportunity to grow and gain additional experience alongside greater responsibilities within our team.
You will:
- Conduct stellar communication with the customers via email, telephone
- Provide assistance to our website visitors through a Live Chat app
- Handle and timely respond to customer inquiries
- Work closely with the logistics team to ensure timely delivery to our customers
- Provide assistance in tracking shipped parcels and notify customers on request
- Following up on inquiries and delayed payments
- Reporting any found issues to your supervisor or the relevant department
- Ensuring a smoother shopping experience for customers by guiding them through the shopping process
Job requirements
- Fluency in English, and confidence in using your language skills over the phone and in emails
- Being passionate about sales and customer service
- Orientation towards and experience in customer service-related positions
- Having computer user skills and being comfortable navigating across different systems whilst simultaneously speaking to customers
- Coping well with pressure, and understanding the value of receiving and adapting to feedback in relation to your performance measures
- Ability to quickly learn, adapt and apply new knowledge
- Ability to work with little or no supervision
- Ability to precisely follow and execute defined processes and procedures
- Decision-making skills and an analytical approach to problem-solving
- Prior experience in a similar position
- Prior experience in sales positions and good soft skills are a plus
- Ability to work shifts between our current working hours from 8 AM to 10 PM
Benefits:
- Get inspired by our international community and our social events
- To join a young and dynamic team in a diverse environment
- Competitive salary, with great opportunities for further progress
- Work in a comfortable office environment with a casual dress code with access to in-house dining facilities
- Social package including additional healthcare insurance and paid transportation
- Office game room equipped with table tennis, table football, and shooting toys to keep the workplace fun
EnnovationHUB is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business, and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
EnnovationHUB
We are a dynamic e-Commerce Company currently looking for digital marketing specialists and customer service specialists to join our talented marketing team in Belgrade or Timisoara. Our new team members will be working on our 2 leading brands within the Home & Living category and be involved in transforming our online web-shops into industry leaders in the United States, UK and Scandinavian markets.
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