Customer Service Director

Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement, and career services. Worldwide we are present in more than 60 countries, with 6.600 local branches. On behalf of our client, UK Company HYPEROPTIC we are looking for: Customer Service Director

 Belgrade

Requirements:

• Bachelor or Master degree in relevant field. MBA is desirable
• Minimum 5 years of relevant experience gained within organization in the Customer Service leading
• Excellent command in written and spoken English
• Knowledge of additional language will be considered as an advantage
• Project Management Qualification is desirable
• Understanding of ISP fibre market-place technologies
• Proficiency in PC skills
• Reference: FChGjKOoNX8LPb4OLb2MNGEYEx_6wAVnhTuihaKe_8I.

Main responsibilities:

• Deliver a Customer Service strategy
• Deliver a cost-efficient service trough effective management of resource
• Use management information to identify and drive improvements to reduce customer support requests
•  Coach support and supervise management team
• Identifies service standards of the future
• Responsible for planning, developing, and directing quality customer service policies, programs, and initiatives.
• Lead, drive and motivate team for continuous improvement programs relating to customer requirements

Candidate’s profile:

• Proactive person with great leadership skills
• Strong communicator and influencer at executive level
• Analytical, able to use data to improve
• Inspirational for the team

Only short list candidates will be contacted.