Adecco is the world leader in human resource solutions, with a comprehensive service offering that includes temporary & contract staffing, outsourcing, permanent recruitment, outplacement, and career services. Worldwide we are present in more than 60 countries, with 6.600 local branches. On behalf of our client, UK Company HYPEROPTIC we are looking for: Customer Service Director
Belgrade
Requirements:
- Bachelor or Master degree in relevant field. MBA is desirable
- Minimum 5 years of relevant experience gained within organization in the Customer Service leading
- Excellent command in written and spoken English
- Knowledge of additional language will be considered as an advantage
- Project Management Qualification is desirable
- Understanding of ISP fibre market-place technologies
- Proficiency in PC skills
Main responsibilities:
- Deliver a Customer Service strategy
- Deliver a cost-efficient service trough effective management of resource
- Use management information to identify and drive improvements to reduce customer support requests
- Coach support and supervise management team
- Identifies service standards of the future
- Responsible for planning, developing, and directing quality customer service policies, programs, and initiatives.
- Lead, drive and motivate team for continuous improvement programs relating to customer requirements
Candidate’s profile:
- Proactive person with great leadership skills
- Strong communicator and influencer at executive level
- Analytical, able to use data to improve
- Inspirational for the team
Only short list candidates will be contacted.
Adecco
Adecco u svetu Sa sedištem u Švajcarskoj, vođen od strane multinacionalnog tima sa iskustvom iz razgranatog svetskog tržišta, sa svojih 32.000 zaposlenih u 5.000 kancelarija u preko 60 zemalja sveta, Adecco pruža širok spektar fleksibilnih HR rešenja. Adecco pripada grupi 500 najvećih kompanija na svetu. Svakog dana, Adecco mreža spaja preko 650.000 saradnika sa više od 100.000 klijenata širom sveta, što nas čini četvrtim najvećim poslodavcem na globalnom nivou. Svesni svoje globalne uloge, inspirišemo…