Customer Service Operations Specialist/Specialista korisničkog servisa za biznis klijente

For our client, the leader in the oil and gas industry, we are looking for a motivated candidate for a position:

Customer Service Operations Specialist

BEOGRAD

Required qualifications:

• University or college degree
• Work experience in Customer care and sales support activities minimum 3 years
• Familiarity with CRM systems and practices
• Fluent in English language
• MS-Office knowledge + SAP/ other IT relevant systems (advantage)
• Experience in working with digital customer service tools is a plus
• Reference: z4Ih8Co2OA2m9VKk4B9cH6MmpEQGlb_W6cHqcc8RR09q36yUpB66Abcls_j4oUkQ

Responsibilities:

• Processes and maintains customer related master data and conditions
• In charge of preparation and termination of contracts, maintenance and necessary approvals
• Manages Online customer collaboration
• Processes and tracks various customer requests and provides information
• Places, cancels, process or adjusts orders (card, vouchers, others)
• Builds sustainable relationships and trust with customer accounts
• Responsible for invoicing, invoice corrections and special invoicing
• Executes collections, receives incoming payments
• Executes marketing activities directed to current customers
• Performs all related bookings for Period end Closing
• Works according to the legislation and internal archiving regulations

Candidate’s profile:

• Strong phone contact handling skills and active listening
• Customer orientation and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Accurate and precise
• Excellent team player

Specialista korisničkog servisa za biznis klijente

BEOGRAD

Potrebne kvalifikacije:

• Viša ili visoka stručna sprema
• Radno iskustvo u aktivnostima brige o korisnicima i podrške prodaji najmanje 3 godine
• Poznavanje CRM sistema i praksi
• Odlično poznavanje engleskog jezika
• MS-Office + SAP / drugi IT relevantni sistemi su prednost
• Iskustvo u radu sa digitalnim alatima za korisničke usluge je prednost

Opis zaduženja:

• Obrađuje i ažurira podatke i uslove u vezi sa kupcima u sistemu
• Priprema nove ugovore i raskide ugovora, administrira ugovore i prateću dokumentaciju i pribavlja potrebna odobrenja za potpisivanje
• Upravlja saradnjom sa kupcima online
• Obrađuje i prati zahteve kupaca i pruža informacije
• Procesira porudžbine kupaca vezano za različite proizvode (kartice, vaučeri, ostalo)
• Održava odnose sa klijentima
• Fakturiše, ispravlja fakture i sprovodi posebna fakturisanja
• Prati uplate po fakturama
• Sprovodi marketinške aktivnosti usmerene ka trenutnim kupcima
• Obavlja sva povezana knjiženja za zatvaranje perioda
• Radi u skladu sa zakonodavstvom i internim propisima o arhiviranju

Profil kandidata:

• Snažne veštine rukovanja telefonskim kontaktima i aktivno slušanje
• Orijentacija na kupca i veštine komunikacije
• Sposobnost multitaskinga, određivanja prioriteta i efikasnog upravljanja vremenom
• Tačnost i preciznost
• Izražen timski duh

Samo kandidati koji uđu u uži krug će biti kontaktirani.