Customer Service Representative (Remote)

You have always been interested in IT, but haven’t yet found your way in? Or you just started learning about technology and want to put your passion into a career? This is the perfect time and place to make it happen.

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Since 2015, we are experiencing strong and stable growth, and have grown into a multinational company with almost 200 employees with several offices in the United States and Europe.

To protect the well-being of our employees in these difficult times, we have almost entirely switched to home offices. Since this also includes online onboarding and training of new team members from our regular locations, we decided to expand our search for talent to some additional locations! So, if working from home sounds good, keep reading!

Key Responsibilities and Duties:

• Respond to and resolve customer questions through chat, email, and telephone calls
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and provide guidance to our customers with technical, and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Reference: QNuS3k3MF-95BmARXXQnljfJj68-TQqpoJRJLqRRa2EW7AqdKlznk_3XajakWoRr

Requirements:

• Strong English language skills
• Passion for working with people, and the ability to communicate with clients on a daily basis
• Solution-oriented mindset, and passion for resolving problems
• Ability to work in shifts - morning, afternoon, night shift (Our schedules are week-based. Which means you wouldn't be switching through different shifts each day but would keep a more stable schedule).
• The application submitted in the English language.

What we offer:

• Clear promotional path
• Initial training and mentoring
• Technical certifications paid by the company
• A young and friendly international team