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Customer Service Representative

Great Services Outsourcing d.o.o.



ugovor puno radno vreme dostupno studentima dostupno osobama sa invaliditetom

Customer Service Representative

Great Services Outsourcing d.o.o.

About Us

Great Services Outsourcing d.o.o. is a young and growing company based in Belgrade,Serbia. We provide all kinds of telecommunication and organizational services for several different US companies mostly in the field of insurance with a specialty in commercial insurance (property and casualty). We have clients throughout the USA in different industries as well. The growth of the business has created a career opportunity. Currently, we are looking for an energetic and reliable professional to join our team as a Customer Service Representative!

Personal Requirements:

  • First and most important we are looking for a decent and respectful person who strives to learn and grow how personally so and professionally, in order to be the best fit for a current team!
  • Experience is not important as long as you are willing to learn! Training is provided.
  • The candidate must understand the importance of having excellent customer service skills and learn them in order to be capable of working in a fast-paced environment.
  • The Candidate should have excellent communication skills (verbal and written English) and be proficient in working with computers.
  • The Candidate is expected to be a quick learner and able to work independently in support of operations.
  • Ability to be self-driven and capacity to multitask, prioritize and bring tasks to completion.
  • Excellent problem solving, organizational skills, and attention to detail.
  • Industry experience helpful but not required.
  • Knowledge of Russian or Spanish is a plus.

About the position:

The Customer Service Representative job responsibilities focus on providing insurance brokerage customer service and related processing and support functions. Primary Job Functions include Customer Service, Administrative and Clerical Duties including those unique to the insurance business.

Individual Tasks may include some or all of the below items:

  • Corresponding with clients via phone and email for policy servicing requests and policy change/endorsement transactions,
  • Corresponding with clients regarding billing transactions including accepting payments over the phone and internet, calling and reminding clients of payments due, and processing finance agreements,
  • Generating and confirming proofs/certificates of insurance,
  • Confirming and attaching policy documents,
  • Generating proposal documents,
  • Generating coverage quotes,
  • Processing new and renewal business policy transactions,
  • Maintaining and managing client expiration/cancellation/warning lists to ensure continued insurance coverage for clients,
  • Managing service email inboxes to route, respond to, and process service requests,
  • The position allows for growth and promotion potential; we will be looking to advance qualified staff to management positions as our operations expand.

If you believe you are the right candidate, please send your CV in English.

Only shortlisted candidates will be contacted.


    • Srbija, Beograd, Gregorčićeva 6
    • PIB: 112247400
    • Matični broj: 21634778
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