Customer Service Specialist - German Language

The Ribelli GmbH is the digital strang of a trading company TESTRUT https://www.testrut.com/ with more than 80 years of tradition in the non-food sector. With around 5,000 items for home (housewares and bathroom articles) and garden (garden furniture, decoration & ambiance, and gardening items). Ribelli, an online retailer offering a wide range of products which sources worldwide to customers  with constantly new in-house developments and sales approaches, we are driving our successful growth. To enforce our growth strategy, we are looking for a candidate who is immediately available for our office in Serbia – TESTRUT DOO.

Your perspective

• As a Customer Care Specialist, you are the ear and the voice of Ribelli
• You advise customers in all matters and questions from different areas
• You can answer our customers' inquiries by phone and e-mail
• You keep track of customer queries and edit them independently
• You are in constant contact with our customers and ensure an appropriate solution to each inquiry. You must express a positive feeling with our customers
• After completing your training, you also need to take on coaching activities for new employees
• Reference: UoRQPqh6zqo-m2BmIO7rdMjaCHTC3_F-CzM9frq-YR4t_8w6h_B8AXGJaJLBU-9M

Your profile

• You are available to work part-time as well
• You have experience in customer service (preferable and advantage)
• Your German spoken and written skills are excellent
• Ideally, your Italian is at least on B1 level (not mandatory, but highly preferable and advantage)
• You have a strong customer focus and can handle different situations independently. Even in stressful situations you always stay calm, friendly, and serious
• You have secure handling with the MS Office package, SAP knowledge is an advantage

Your application

• We have an open, transparent corporate culture with highly motivated colleagues pursuing our ambitious corporate goals
• Tempting basic salary
• If you want to become part of us, we would like to get to know you