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Customer Service Specialist - German Language

Testrut d.o.o.

Novi Sad

06.12.2020.

ugovor puno radno vreme

The Ribelli GmbH is the digital strang of a trading company TESTRUT https://www.testrut.com/ with more than 80 years of tradition in the non-food sector. With around 5,000 items for home (housewares and bathroom articles) and garden (garden furniture, decoration & ambiance, and gardening items). Ribelli, an online retailer offering a wide range of products which sources worldwide to customers  with constantly new in-house developments and sales approaches, we are driving our successful growth. To enforce our growth strategy, we are looking for a candidate who is immediately available for our office in Serbia – TESTRUT DOO.

Your perspective

  • As a Customer Care Specialist, you are the ear and the voice of Ribelli
  • You advise customers in all matters and questions from different areas
  • You can answer our customers' inquiries by phone and e-mail
  • You keep track of customer queries and edit them independently
  • You are in constant contact with our customers and ensure an appropriate solution to each inquiry. You must express a positive feeling with our customers
  • After completing your training, you also need to take on coaching activities for new employees

Your profile

  • You are available to work part-time as well
  • You have experience in customer service (preferable and advantage)
  • Your German spoken and written skills are excellent
  • Ideally, your Italian is at least on B1 level (not mandatory, but highly preferable and advantage)
  • You have a strong customer focus and can handle different situations independently. Even in stressful situations you always stay calm, friendly, and serious
  • You have secure handling with the MS Office package, SAP knowledge is an advantage

Your application

  • We have an open, transparent corporate culture with highly motivated colleagues pursuing our ambitious corporate goals
  • Tempting basic salary
  • If you want to become part of us, we would like to get to know you

    Testrut doo

    • Srbija, Novi Sad, Danila Kiša 3/1
    • PIB: 110260420
    • Matični broj: 21326348
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