Customer Service Supervisor (French)

Responsibilities:

• Coordinating the work of the customer service team (7-10 people)
• Responsible for development and support of team members
• Monitoring and evaluating the quality of employee performance
• Participating in the process of recruiting new team members
• In charge of resolving escalation cases
• Suggesting and developing new strategies for improving the work quality of the team
• Reference: JQSEC2Gj2ydtZEO0eDo62t1b4kpSL1zXB8FVeqAkoFogxi6rkf4OZ2IsFlykGRzh

Required qualifications:

• Experience as a team leader/supervisor
• Minimum C1 level of French and English, both verbal and written
• Strong leadership and people management skills
• Good analytical and organizational skills
• Excellent MS Office skills

Only shortlisted candidates will be contacted.