Customer Success Agent - English

Our fast growing, professional and proactive team is looking for a new colleague to join us in the role of Customer Success Agent. We're committed to providing equal opportunities to all applicants to develop within the organization. 

Once you join our team, your main tasks would be:

•    Responding to customers inquires in a timely and accurate manner
•    Tracking ongoing issues and providing proper and up to date information to relevant teams 
•    Collaborating with other teams - Finance, Compliance, Tech team – when necessary to meet customer expectations
•    Monitoring customers’ feedback
•    Updating internal database customer related
•    Identifying customer service issues and suggesting improvements

We’re looking for someone who is:

•    Fluent in English, both written and spoken
•    With very good knowledge of Microsoft tools
•    Experienced with different channels of support – email, chat, tickets, Skype, phone, etc.
•    Flexible, willing to learn and adopt to fast changing environment
•    Customer oriented with excellent communication skills
•    With minimum 2 years of previous experience relevant to Customer Support position

If you believe you would be a perfect candidate for this position, please send as your CV.
Please note that only short-listed candidates will be contacted.